Mohs Coordinator at APDerm in Acton, MA

Overview

The Mohs Coordinator reports to Mohs Access Manager. The Mohs Coordinator plays a crucial role in ensuring seamless coordination of Mohs surgery procedures, excisions, patient care, and communication with healthcare teams. This position requires exceptional organizational, communication, and interpersonal skills.

Responsibilities

• Knowledge of Mohs Appropriate Use Criteria.
• Receive all incoming patient calls regarding Mohs (its own queue).
• See that the phone is answered before the third ring. Collect and respond to messages left on the Mohs voicemail.
• Schedule Mohs surgery and excision procedures.
• Coordinating repair for complex cases with plastics/oculoplastics.
• Perform Mohs surgical phone consults, managing pathology logs and workflow, communicating results to patients as directed by the provider.
• Triaging and processing referrals via fax and email from outside providers.
• Verifying insurance coverage, referrals, and provide procedure codes to PA department for prior authorization when applicable.
• Preparing surgical patient packets to be mailed or sent through EMR.
• Review surgical schedules daily for accuracy.
• Maintain schedule to capacity/avoiding excessive overbooking.
• Oversee/maintain organized cancellation list the wait list, move up promptly when an appointment slot opens.
• Coordinate rescheduling of all cancellations.
• Maintains a ONETeam mindset using the foundation of our core values, the 3Ps: Positivity, Productivity, and Professionalism.
• Support APDerm’s mission and culture of high-quality standards by carrying out applicable policies, procedures and established industry standards, laws and regulations. Examples include adhering to privacy and data protection practices, ensuring a safe workplace, and reporting observed or suspected behaviour and actions that do not meet APDerm standards.

Qualifications

Minimum Qualifications

• Mandatory High School Diploma or equivalent (GED) required.
• Preferred dermatology, Mohs experience and or surgical scheduling
• Preferred Medical assistant certification

Skills, Knowledge, & Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Working knowledge of EMA, Athena GE, GE Centricity, and Epic
• Complete Administrative Proficiency (Microsoft Office Suite, Web-based applications, email, or related software)
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must possess strong problem-solving abilities and analytical skills to ensure patient’s needs are met.
• Ability to function well in a high-paced and at times stressful environment.
• Strong interpersonal and customer service skills required to communicate with patients, family members, clinicians, as well as other colleagues in a positive, professional manner.

The salary for this role will range from USD $24.00 to 36.00 per hour based on full-time employment. Salary offers are based on a wide range of factors including but not limited to years of experience, location, relevant skills, training, education, etc. Certain roles may be eligible for performance-based incentive compensation and/or long-term incentives. APDerm supports your life's needs through an extensive offering comprehensive, competitive and inclusive set of health, financial and other benefits that support your total well-being.

APDerm is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or APDerm policy.

Please email humanresources@apderm.com if you need a disability accommodation for any part of the employment process.