IT Manager (f/m/d) at Apaleo in Munich, Bavaria, Germany

Join Apaleo and Shape the Future of Hospitality Tech! Apaleo is the world’s most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay. We are seeking an IT Manager (f/m/d) to lead and professionalize our internal IT operations as the company grows. In this role, you will build secure, scalable IT systems that support employees across the organization, owning internal IT operations, employee lifecycle management, device management, and internal tooling. You will strengthen security practices and introduce automation to reduce operational friction, ensuring employees have reliable systems, secure access to tools, and efficient processes that scale with Apaleo’s growth. What You’ll Be Up To Own and manage day-to-day internal IT operations, ensuring employees receive reliable support and IT requests are resolved efficiently. Manage the employee IT lifecycle, including onboarding and offboarding, user provisioning, and structured access management across company systems. Manage device procurement, configuration, and deployment; maintain accurate inventory and offboarding recovery; and enforce security through remote device management and controls. Administer and manage internal productivity and SaaS platforms. Manage user access, permissions, and tool configuration, ensuring appropriate system access while strengthening identity and access management, including implementing and enforcing SSO. Support internal security practices and SOC 2–aligned processes, contributing to a strong security posture across the organization. Identify opportunities to automate manual processes and improve workflows through integrations between internal tools. Build and improve scalable IT systems and processes that support company growth and a workforce scaling beyond 100 employees. Proven experience using AI tools to automate workflows and improve processes across teams. What You’ll Bring to the Team 4+ years of experience in IT operations, IT administration, or IT management. Experience supporting employees in fast-growing companies, particularly within Series A–C startups or scaleups. Expertise in managing internal SaaS tools and productivity platforms (Microsoft 365, Drata, Slack, etc.). Experience managing employee onboarding and offboarding IT processes. Experience managing devices and asset inventories. Understanding of identity and access management practices. Familiarity with security best practices, including SSO and device security. Experience improving internal operations through automation or tool integrations. Mindset & Working Style IT generalist mindset comfortable owning a broad operational scope. Strong ownership and ability to work independently. Pragmatic problem-solving approach and strong prioritization skills. Process improvement and automation mindset. Must have a proactive, automation-first mindset and actively leverage AI tools to streamline workflows and improve team processes. Ability to design systems and processes that scale with company growth. Nice to Have Experience supporting SOC 2 audits or compliance processes. Basic understanding of SOC 2 or similar compliance frameworks. Experience leading company-wide AI initiatives to improve processes and operational efficiency. What Success Looks Like in the First 6–12 Months Internal IT operations run smoothly with clear and scalable processes. Employee onboarding and offboarding workflows are structured and efficient. Internal tools and access management are well-governed and secure. Device management and asset inventory are fully organized and tracked. Security practices are strengthened, including SSO and identity management. IT systems and processes support a growing workforce with minimal operational friction. What We Offer Culture & Growth A Diverse & International Team: Work alongside passionate professionals from over 20 nationalities, bringing unique cultural perspectives, backgrounds, and experiences to shape the future of hospitality tech. Growth & Development: As we scale, so do your opportunities. You’ll benefit from 360° feedback reviews, a dedicated learning budget, and plenty of chances to take on more responsibility. Our evolving career framework ensures you have increasing opportunities to learn new skills, advance your career, and make an impact. Autonomy & Ownership: Great ideas can come from anywhere. We empower you to take responsibility, make decisions, and contribute directly in an environment built on trust, transparency, and collaboration. Shape the Future of Hospitality Tech: Be part of a fast-growing scale-up transforming the hospitality industry. From day one, your work drives real impact and you’ll have the freedom to bring your ideas to life. Competitive & Fair Compensation: We believe great work deserves great pay. Our salaries are competitive and guided by benchmarking data to ensure fairness across all roles and teams. We make sure to recognize and reward performance and contribution. Perks & Lifestyle Flexible & Remote Work Options: We focus on results, not clocking hours. You can work from home, the office or in a hybrid setup, with flexibility to adapt your schedule as long as it makes sense for your role, your team and our business. Free Public Transport: Travel across Germany with ease using our fully covered Deutschland Ticket. Team Connection: Strong connections fuel collaboration. We celebrate and connect through regular team dinners, company meetups, Oktoberfest celebrations, Christmas parties, and other offsite events. Paid Time Off: Enjoy 30 days of vacation to fully disconnect, recharge, and return inspired. Health & Wellbeing: Prioritize your health with access to hundreds of gyms, fitness studios, and wellness options through our EGYM Wellpass membership. How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role, it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey. We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.