Claims Specialist I at Aon in Alpharetta, GA

Summary: Aon is looking for a Claims Specialist I to empower results for clients by delivering innovative solutions as part of Aon’s Affinity business group. The role involves managing inbound calls, processing claims and cancellations, and ensuring excellent customer service.

Responsibilities:
- Manage inbound calls in a timely manner
- Follow communication “scripts” based on client parameters
- Initiate benefits (claims) and process benefit related transactions
- Initiate cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level
- Review and analyze what documentation is needed to process the benefit or cancellation
- Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
- Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed
- Ability to maneuver through various systems while engaging with the customer
- Act as a liaison between the Benefit/Resolution Analysts and customers
- Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

Required Qualifications:
- Manage inbound calls in a timely manner
- Follow communication 'scripts' based on client parameters
- Initiate benefits (claims) and process benefit related transactions
- Initiate cancellation requests and calculate reimbursement for program fees at the appropriately demonstrated assigned authority level
- Review and analyze what documentation is needed to process the benefit or cancellation
- Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives
- Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed
- Ability to maneuver through various systems while engaging with the customer
- Act as a liaison between the Benefit/Resolution Analysts and customers
- Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service

Preferred Qualifications:
- College degree preferred or equivalent work experience

Required Skills: Claims processing, Benefit transactions, Cancellation requests processing, Reimbursement calculation, Documentation review and analysis, Call center systems navigation, Customer inquiry documentation

Benefits: 401(k) savings plan with employer contributions, Employee stock purchase plan, Consideration for long-term incentive awards at Aon’s discretion, Medical, dental and vision insurance, Various types of leaves of absence, Paid time off, 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, Paid sick leave as provided under state and local paid sick leave laws, Short-term disability and optional long-term disability, Health savings account, Health care and dependent care reimbursement accounts, Employee and dependent life insurance and supplemental life and AD&D insurance, Optional personal insurance policies, Adoption assistance, Tuition assistance, Commuter benefits, Employee assistance program that includes free counseling sessions, Two “Global Wellbeing Days” each year, Smart Working