Remote - Customer Support & Sales Specialist at AO · Oshawa

Overview

We are seeking a motivated and customer-focused Customer Support & Sales Representative to join our team. In this role, you will assist customers by answering questions, resolving concerns, and recommending products or services that best fit their needs. You will communicate with customers through phone, email, and text while delivering excellent service and contributing to sales growth.

The ideal candidate is responsive, persuasive, organized, and passionate about creating positive customer experiences while identifying opportunities to upsell or promote services.

Key Responsibilities

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, and text
• Provide accurate information regarding products, services, pricing, and company policies
• Resolve customer concerns and complaints efficiently while maintaining professionalism
• Follow up with customers to ensure satisfaction and issue resolution

Sales & Customer Engagement

• Identify customer needs and recommend suitable products or services
• Promote special offers, upgrades, or additional services when appropriate
• Generate leads and support sales initiatives through customer interactions
• Build positive relationships with customers to encourage repeat business and loyalty
• Meet or exceed sales goals, conversion targets, and customer satisfaction metrics

CRM & Administrative Tasks

• Maintain accurate customer records within the CRM system
• Document interactions, sales activities, and follow-up actions
• Track customer feedback and communicate trends or opportunities to management

Performance & Team Collaboration

• Meet productivity, response-time, and performance goals
• Collaborate with team members to improve customer experience and sales strategies
• Stay informed about company products, services, and promotions through ongoing training

Requirements

Skills & Qualifications

• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Sales, upselling, or lead-generation experience is an asset
• Strong problem-solving and negotiation skills
• Comfortable using CRM software, email platforms, and communication tools
• Ability to multitask and work in a fast-paced environment

Personal Attributes

• Self-motivated, goal-oriented, and reliable
• Positive attitude with a customer-first mindset
• Confident speaking with customers and handling objections
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Perks & Benefits

• Flexible work schedule
• Training and ongoing support provided
• Performance-based incentives or commission opportunities
• Opportunity for career advancement and skill development
• Supportive and collaborative work environment