Real Estate Coordinator - US Based Remote… at Anywhere Real… · Remote

Welcome Center Specialist/ Real Estate Coordinator

Primary Function:  

The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer’s needs and conduct regular follow-up with customers to ensure agent satisfaction.   

The ideal candidate will be based in the Eastern or Central Time Zone. 

As part of our hiring process, all applicants will complete a HireVue assessment. This helps us learn more about your experience and is part of the consideration process for this role.

Major Duties and Responsibilities:

• Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process
• Conduct preliminary real estate needs assessment 
• Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect
• Obtain consent to refer customer to Anywhere Real Estate affiliated companies 
• Ensure product referral placement is in compliance with client policy
• Manage a dynamic caseload of placed referrals ensuring customer satisfaction with assigned real estate agent
• Serve as a resource for the Cartus consultant and customer for agent/brokerage issues 

Critical Dimensions:

• Excellent verbal and written communication skills a must
• Strong computer proficiency a must
• Ability to navigate multiple systems with ease a must
• Multi-tasking a must
• Instant rapport building skills required
• Interpersonal/influencing skills
• Ability to overcome objections
• Ability to prioritize workload
• Attention to detail
• Strong data integrity
• Strong planning and organizing skills
• Must be internally motivated and a self-starter
• Teamwork

Qualifications:

 Minimum 3 years customer service; (retail, financial services, or call center)

· High school diploma required; some college preferred

· Real estate knowledge preferred (home purchase, sale, or mortgage)

· Strong interpersonal, verbal, and written communication skills

· Digital literacy and ability to navigate multiple systems; Microsoft Office Suite, Google Suite, CRM experience strongly preferred. 

· Strong attention to detail

· Planning and organization skills; ability to multi-task in a fast-paced environment

· Ability to relate to a customer in a professional and courteous manner

· Regular and consistent attendance/punctuality

· Embraces diversity and inclusion

We are proud to offer a comprehensive benefits package to our employees including:

• Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
• 401(k) savings plan with company match
• Paid Time Off to Include Holidays , Vacation Time, and Sick Time
• Paid Family & Paternity Leave
• Life Insurance
• Business Travel Accident Insurance
• All employees receive access to LinkedIn Learning
• Employee Referral Program
• Adoption Assistance Program
• Employee Assistance Program
• Health and Wellness Program and Incentives
• Employee Discounts
• Employee Resource Groups

Company