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Real Estate Coordinator - Remote… at Anywhere Real… · Remote
Skills
Job Description
About the Role
The Real Estate Coordinator is a frontline role supporting customers at the beginning of their real estate journey. Working in a fast-paced, call center–style environment, this position manages a high volume of inbound and outbound calls while helping customers navigate available real estate services and referral options.
This role blends customer service, consultative conversations, and case management. It is ideal for someone who enjoys phone-based work, thrives in a structured environment, and takes pride in delivering a positive and consistent customer experience.
Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.
While this position is Remote, the preferred candidate will reside in the Eastern or Central time zones.
What You’ll Do
Serve as the first point of contact for customers entering the real estate referral process, primarily through inbound and outbound phone calls
Verify customer information and clearly explain next steps, timelines, and available real estate services
Conduct real estate needs assessments to understand customer goals, preferences, and transaction requirements
Promote and place referrals for Cartus and Anywhere Real Estate affiliated products and services, including departure and destination broker referrals, mortgage, title, insurance, and CartusConnect, in alignment with client guidelines
Obtain customer consent for referrals to affiliated companies and ensure all placements comply with policy and documentation requirements
Manage an active and evolving caseload, maintaining timely and proactive follow-up to support customer satisfaction and agent engagement
Accurately document customer interactions, referrals, and updates across multiple systems and CRM tools
Partner with Cartus consultants and internal colleagues to address agent, brokerage, or referral-related questions
Work toward established service, quality, and productivity metrics in a structured, performance-driven environment
Qualifications
2–3 years of customer service experience required; call center, inside sales, financial services, or retail experience strongly preferred
High school diploma required; some college preferred
Real estate knowledge (buying, selling, or mortgage processes) preferred but not required
Strong verbal and written communication skills
Comfort navigating multiple digital platforms; experience with CRM systems, Microsoft Office Suite, or Google Workspace strongly preferred
Demonstrated ability to multi-task, manage competing priorities, and maintain accuracy in a fast-paced environment
Professional, courteous communication style with a strong focus on customer service
Regular and reliable attendance and punctuality
Commitment to diversity, equity, and inclusion
Company
Our Leads Group is a dedicated organization within Anywhere focused on delivering high-quality, high-converting leads to Anywhere affiliated brokers and agents across Anywhere’s six residential real estate brands. The Leads Group oversees numerous national real estate programs offering consumers a distinct value proposition when completing one of the largest financial transactions of their life by providing access to a top-tier affiliated agent from one of Anywhere’s owned and franchise brands as well as, in some cases, a cash back or equal benefit upon a closed transaction where permitted. The Leads Group is committed to optimizing lead generation marketing, technology, and outcomes across Anywhere.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies