Customer Support Technician (Commercial Kitchen… at Antunes · Carol…

Summary: Antunes is seeking a Customer Support Technician to join their technical service team in Carol Stream. The role involves providing technical and customer support, troubleshooting equipment issues, and ensuring effective communication with customers and internal teams.

Responsibilities:
- Troubleshoots equipment operational, electrical and mechanical problems over the phone
- Partners with department team members to complete projects and resolve various customer service related issues
- Reviews and processes warranty claims, runs warranty reports, and communicates concerns as necessary
- Prepares and reviews technical support documentation
- Provides repair services on A.J Antunes equipment in-house, local and Worldwide as needed
- Acts as a liaison between departments to communicate and disseminate all relevant information (i.e. changes or updates and pro-actively seeks cost effective solutions to meet customer needs
- Follows-up with customers and partners with technical service team to accurately identify customer equipment issues, prepares remediation plans and provides solutions for correction
- Ensures effective communication is maintained with all Team Leaders/Members, and adheres to safety policies and procedures
- Provides technical and operational training to internal and external customers
- Assists with customer service calls including but not limited to, identifying part numbers for service parts equipment
- Maintains clean and functional work stations, and troubleshoots equipment as necessary
- Performs other related duties as assigned by Team Leader(s)

Required Qualifications:
- Excellent technical and functional skills. Ability to troubleshot/Electro-mechanical equipment
- 1-2 years related experience in customer support or technical service
- Must be able to professionally communicate with internal/external customers and address complaints, settle disputes, resolve grievances and conflicts
- Must work well independently and make sound business decisions
- Proficient with Microsoft Office (Word, Excel, Outlook) required
- Minimum High School Diploma and/ or G.E.D (Required)
- Travel 30% of time
- After hours support (4:30 pm to 8:00 am) – 20% of time

Preferred Qualifications:
- Associate's degree in Electronics or equivalent

Required Skills: Troubleshooting electro-mechanical equipment, Customer support, Technical service, Microsoft Word, Microsoft Excel, Microsoft Outlook, Warranty claims processing, Technical training

Benefits: Health Insurance: Comprehensive medical, dental, and vision coverage., Retirement Plans: 401(k) plan with company match to help you plan for your future., Employee Wellness Programs: Access to wellness programs, onsite gym, Employee Assistance Program (EAP)., Life Insurance: Basic and supplemental life insurance options., Disability Insurance: Short- and long-term disability coverage., Paid Time Off (PTO).