IT Support Specialist at Anovaeon in Williamsport, MD

Summary: Anovaeon Staffing, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. The IT Support Specialist provides technical support for Anovaeon personnel within an ICE processing facility, troubleshooting hardware and software issues, and ensuring reliable access to technology systems. Responsibilities: - Provide first-line technical support for Anovaeon personnel working within the facility - Troubleshoot common hardware and software issues affecting operational staff - Diagnose and resolve workstation, printer, scanner, and peripheral device problems - Assist users with login issues, system access problems, and application errors - Respond to user support requests and resolve issues in a timely manner - Assist with setup, configuration, and maintenance of workstations and operational equipment - Install and configure peripheral devices such as printers, scanners, and document processing equipment - Replace or repair hardware components when necessary - Ensure operational equipment is functioning properly to support processing activities - Assist personnel with system access requests and account setup procedures - Support password resets and user credential troubleshooting when authorized - Help staff navigate operational systems and resolve technical usability issues - Provide guidance to users on proper use of equipment and systems - Coordinate with facility IT personnel to resolve technical issues that require higher-level support - Escalate technical problems affecting operational systems or network connectivity - Support coordination of system updates, equipment changes, or IT maintenance activities - Assist in implementing technical guidance provided by facility or government IT teams - Monitor technical issues that may impact processing operations and escalate concerns as needed - Help ensure workstations and equipment remain operational during shifts - Assist supervisors and operational leadership in resolving technical disruptions affecting workflow - Document technical issues and resolutions to support troubleshooting and operational awareness - Track recurring technical issues and provide feedback to leadership regarding potential improvements - Maintain organized records of support requests and equipment updates Required Qualifications: - Strong troubleshooting skills for common IT hardware and software issues - Familiarity with Windows operating systems and standard office applications - Ability to diagnose workstation and peripheral device problems - Strong customer service and user support skills - Ability to explain technical concepts clearly to non-technical users - Strong organizational and problem-solving skills - Ability to prioritize multiple technical support requests in operational environments - Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred - Minimum 1-2 years of experience in IT support or help desk roles - Employment is contingent upon successful completion of the following screening: Federal background investigation (up to and including a Tier 4 DHS clearance), Criminal history check, Verification of employment and education history, Compliance with all government credentialing requirements, Drug screening - Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities - Ability to sit at a computer workstation for extended periods while conducting data entry and interviews - Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift) - Ability to lift, carry, and move supplies and equipment up to 50 pounds - Ability to bend, stoop, reach, and perform repetitive motions - Capability to work in varied environmental conditions (indoor/outdoor, temperature variations) - Ability to respond quickly to emergency situations throughout the facility - Visual acuity for detailed computer work and document review - Auditory ability to conduct interviews and monitor facility for safety concerns Preferred Qualifications: - Associate's or Bachelor's degree in Information Technology, Computer Science, or related field - Experience providing on-site technical support in operational or enterprise environments - Experience troubleshooting hardware, network connectivity, and workstation issues Required Skills: Technical Support, Troubleshooting, Windows Operating Systems Important Skills: Customer Service, Network Connectivity Benefits: Competitive salaries, Comprehensive benefits, Training and development opportunities