Cisco EA Specialist at ANM in Albuquerque, NM

CISCO EA SPECIALIST Full Time · Location: New Mexico, NM, US Welcome to ANM. This application is the first step in completing your onboarding as our new Cisco EA Specialist. Please review the role job description below and complete the application to initiate the hiring process.  Who We Are:  ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.  Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.   Benefits and Compensation: ANM offers a comprehensive benefits package including:  • Medical, Dental and Vision Insurance • Life Insurance; Short-Term and Long-Term Disability  • 401(k) Retirement Plan • Paid Time Off • Flexible Spending Account • Employee Recognition Rewards • Career training geared toward professional growth Compensation for this position has been agreed upon and confirmed in your ANM offer of employment.    The Role The Cisco EA Specialist owns the full quote lifecycle for ANM's Cisco Enterprise Agreements, covering net new EAs, recasts, and renewals. This role is responsible for building and validating Bills of Materials, managing the quoting process through Cisco's EA Management Portal (EAMP), and collaborating cross-functionally with Account Managers, CXMs, SAs, and CSRs to deliver accurate, competitive pricing to clients. Beyond quoting, the Cisco EA Specialist proactively manages EA true-forwards, leads key client touch points throughout the EA lifecycle, and serves as ANM's subject matter expert on Cisco EA program benefits, billing processes, and financial structures. This is a highly visible, client-facing role that sits at the intersection of EA product knowledge, financial acumen, and customer experience.   What You Will Do   1. EA Quote Lifecycle (Net New EAs, Recasts & Renewals) • Partner with CXMs, SAs, AMs, and Cisco to validate each client's existing entitlement and desired future entitlement. • Build the Bill of Materials (BOM) in Cisco's EA Management Portal (EAMP), upload to the Deal ID, and submit for Cisco approval. • Capture the EAMP Proposal export and CCW quote export from the Cisco account manager. • Obtain the distribution quote and quality-check it against the BOM, the EAMP Proposal export, and the CCW quote. • Prepare ANM's EA Calculation Sheet and collaborate with the Account Manager on customer pricing. Once pricing is set, partner with the CSR to build the Stratavar quote, clearly articulating all key financial details. • Build a Total Cost of Ownership (TCO) analysis comparing EA pricing to a la carte licensing, quantifying the financial benefits of the EA for the client. • Collaborate with ANM's proposals team to develop the customer-facing proposal. • Partner with the Account Manager to present the proposal to the client, serving as the subject matter expert on EA program benefits, the Bill of Materials, and ANM's billing processes. • Clearly communicate ANM's expectations around purchase orders, invoicing, and true-forwards, and identify any required exceptions upfront. • Clearly articulate the client's Not-to-Exceed (NTE) pricing and/or Fixed Discount terms. 2. EA True Forwards • Track all EA true-forwards and ensure expected true-forwards are quoted in advance. • Engage clients 90 to 120 days ahead of true-forward dates to review whether Cisco's Value Shift and/or Migration EA benefits could reallocate unused entitlement and reduce or eliminate true-forward costs. • Ensure true-forward POs are received in a timely manner to support on-time invoicing. • When an unexpected true-forward invoice is received, work with the CSR to create the opportunity, build the quote, process the order, and deliver a client-facing invoice with a clear explanation. • Ensure all true-forward disputes are submitted accurately and on time. 3. Client Touch Points • Lead EA client touch points across the engagement lifecycle, including new and renewed EA onboarding, consumption reviews, true-forward planning, and invoice reviews. • Partner with CXMs to scale client engagement, ensuring consistent and high-quality coverage across the EA portfolio. • Prepare data and materials for CXM delivery when appropriate, or engage directly with the end client as needed. 4. Cross Training • Cross-train in subscription renewal quoting and serve as a backup to the Subscription Renewal Specialist. What We Are Looking For   Required Qualifications • Experience building and validating Bills of Materials and complex quotes • Strong financial acumen - able to build pricing comparisons and clearly explain pricing structures to clients • Excellent cross-functional collaboration skills • Strong client-facing communication skills • High attention to detail and quality-control discipline • Ability to work remotely with a reliable home workspace and internet connection Preferred Qualifications • Experience with Cisco's EA Management Portal and Cisco Commerce Workspace • Direct experience with Cisco Enterprise Agreements • Experience with Stratavar or similar quoting platforms   Travel  Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance. ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.