ServiceNow ITOM/ITAM Architect at Anlage Infotech in Hyderabad

ServiceNow ITOM/ITAM Architect

Location: Hyderabad

Experience: 10+ Years

Employment Type: Full-Time

Position Overview

We are looking for an experienced ServiceNow ITOM/ITAM Architect to lead the architecture and implementation of ServiceNow solutions across IT Operations Management (ITOM) and/or IT Asset Management (ITAM).

The ideal candidate will have strong ServiceNow development experience combined with proven platform-level architecture and implementation leadership. Candidates must have independently led 2 - 3 end-to-end ServiceNow ITOM and/or ITAM implementations from scratch in an Architect role.

Key Responsibilities

• Define and own the ServiceNow platform architecture for ITOM and/or ITAM implementations.
• Lead end-to-end implementation of ServiceNow ITOM/ITAM solutions, from discovery and requirements through architecture, development, testing, deployment and stabilization.
• Design scalable, secure and maintainable ServiceNow solutions aligned with enterprise architecture standards.
• Conduct technical and architectural workshops with business and IT stakeholders.
• Translate business requirements into scalable ServiceNow technical solutions.
• Define integration architecture between ServiceNow and enterprise applications, infrastructure and third-party systems.
• Establish development standards, best practices, governance and reusable frameworks.
• Review technical designs, configurations, customizations and integrations.
• Guide ServiceNow developers and technical teams on architecture and implementation decisions.
• Identify opportunities to maximize out-of-the-box ServiceNow capabilities and minimize unnecessary customization.
• Support platform upgrades, enhancements and continuous improvement initiatives.
• Ensure solutions meet security, performance, scalability and maintainability requirements.
• Collaborate with IT Operations, Infrastructure, Security, Asset Management, CMDB and other technology teams.

ITOM Expertise

Candidates should have strong hands-on architectural experience in one or more ITOM capabilities, such as:

• ServiceNow Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• CMDB
• Configuration Management
• ITOM Visibility
• Cloud Discovery / Cloud Management
• MID Server architecture and deployment
• CMDB data model and governance
• CSDM
• Integration with monitoring and infrastructure tools

ITAM Expertise

Experience with ServiceNow ITAM capabilities such as:

• Hardware Asset Management (HAM)
• Software Asset Management (SAM)
• Asset lifecycle management
• Contract and procurement integration
• Software license management
• Hardware inventory and tracking
• Asset reconciliation
• Vendor and entitlement management
• Integration with procurement, finance and inventory systems

Required Technical Skills

• Strong ServiceNow platform architecture and development experience.
• Excellent knowledge of ServiceNow architecture, configuration and customization.
• Strong understanding of ITOM and/or ITAM modules.
• Experience with ServiceNow integrations and APIs.
• REST/SOAP APIs and integration patterns.
• JavaScript and ServiceNow scripting.
• Business Rules, Script Includes, Client Scripts, UI Policies and ACLs.
• Flow Designer / IntegrationHub.
• CMDB and CSDM knowledge.
• Understanding of ServiceNow data model and platform governance.
• Experience with enterprise-scale ServiceNow implementations.

Mandatory Experience

• 10+ years of overall IT experience.
• 8+ years of ServiceNow development/implementation experience.
• 3+ years of experience working as a ServiceNow Architect.
• Must have led at least 2 - 3 end-to-end ServiceNow ITOM and/or ITAM implementations from scratch in an Architect role.
• Strong experience in platform-level architecture and solution design.
• Experience leading technical teams and working with senior business/technology stakeholders.

Preferred Qualifications

• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist ITOM and/or ITAM.
• ServiceNow Certified Application Developer.
• ServiceNow Certified Technical Architect (CTA) or equivalent certification is an advantage.
• Experience with large enterprise/global ServiceNow transformations.
• Experience with CMDB, CSDM and ServiceNow platform governance.

What We Are Looking For

We are specifically looking for candidates who have built and architected ITOM/ITAM solutions from the ground up, not candidates whose experience is limited to ServiceNow administration, production support, maintenance or minor enhancements.

Candidates should be able to clearly explain:

• The 23 ITOM/ITAM implementations they have architected.
• Their role and level of ownership in each implementation.
• The architecture decisions they made.
• Modules/capabilities implemented.
• Integrations designed.
• Team size and stakeholders managed.
• Challenges encountered and how they were resolved.
• Go-live and post-production responsibilities.