Anisha Global Services
Technical Support Executive at Anisha Global Services in Pune
Skills
Job Description
Technical Support Associate International Process (Voice & Chat)
Location: Pune
Experience: Minimum 1 Year in Technical Support
Qualification: Undergraduate / Graduate (Both Eligible)
Process: International Voice & Chat (V&A)
CTC: Up to 5 LPA (No flat CTC hikes; salary will be based on current compensation and experience)
For more info Call & WhatsApp
Poonam - 9582891284
Job Summary
We are looking for customer-focused and technically proficient Technical Support Associates to join our International Voice & Chat support team. The ideal candidate should have at least 1 year of technical support experience and possess a good understanding of website technologies, hosting environments, and web servers. You will troubleshoot customer issues, provide technical guidance, and ensure a seamless customer experience through voice and chat support.
Key Responsibilities
- Provide technical support to international customers via Voice & Chat.
- Diagnose and resolve website, hosting, and server-related issues.
- Troubleshoot HTML, CSS, WordPress, and widget-related problems.
- Assist customers with API-related queries and integrations.
- Support web hosting environments, domains, and DNS configurations.
- Understand the basics of Web Servers and Application Servers for troubleshooting.
- Document customer interactions and resolutions accurately.
- Escalate complex technical issues to the appropriate teams when required.
- Ensure high customer satisfaction while meeting quality and productivity metrics.
Required Technical Skills
- Basic understanding of APIs
- Knowledge of HTML & CSS
- Experience working with WordPress
- Understanding of Widgets and Plugins
- Knowledge of Web Hosting
- Basic understanding of Servers
- Fundamentals of Web Servers & Application Servers
- Strong troubleshooting and problem-solving skills
For more info Call & WhatsApp
Poonam - 9582891284