New Hope Supervisor at Animal Care Centers of NYC in Queens, NY

NEW HOPE SUPERVISOR Full Time · Location: Queens, Queens, NY, US New Hope Supervisor Schedule Working schedule for this position is Sunday-Thursday from 9:30am to 6:00pm. Off on Friday and Saturday. Who We Are ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC. We touch the lives of nearly 30,000 animals each year. ACC is more than an animal shelter; we are a resource to the community, always seeking ways to keep the human-animal bond intact. With a 90% placement rate, our progressive, life-saving initiatives contribute to the successful placement of our animals.  We strive to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits, both by adopting animals directly to the public and by partnering with more than 200 dedicated animal placement organizations (our New Hope partners). We also help keep NYC communities safe and rescue animals in need, responding to emergencies that involve animals as well as keeping our doors open 24/7 for people and animals in need. Summary Our New Hope Placement Program is our proactive community initiative aimed at finding placement for some of our most vulnerable populations. To accomplish this, ACC establishes and cultivates mutually beneficial and productive relationships with a variety of animal welfare organizations that assist and partner with ACC in placing animals, many of whom may require specialized medical care or behavior training. New Hope Supervisor will be responsible for supervising daily operations for the New Hope Staff throughout ACC’s care centers to help increase and maximize placement with our partner organizations. Required Qualifications:  • High School Diploma or GED required. • Minimum of 1-3 years’ experience in a customer service orientated staff management position required.  • Must be comfortable handling, and training staff on how to handle, animals of varying species, sizes and temperaments. • Treating animals and people with respect and employ humane handling techniques whenever possible.  • Must be able to lift at least 50 lbs.  Benefits ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.     Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.   Please use this link for more details on our benefits package. Essential Job Functions: • Provide training, direction, supervision, and oversight to a team of New Hope Coordinators in Manhattan or Queens. • Manage placements with over 300 rescues groups for a variety of animal species. Build and strengthen partner relationships with the end goal of placing more animals. Handle any escalated partner complaints, finding amiable solutions for all parties whenever possible. Other Responsibilities: • Implement and monitor the daily performance of the staff, establishing personal goals during monthly check in meetings. • Provide continual training opportunities to help staff advance and grow their skills. • Participate in staff hiring, evaluations, and disciplinary action in cooperation with Senior Management. • Overseeing a variety of administrative tasks including weekly timecard approval, schedule building, inventory and ordering, data spreadsheets, rounds participation follow up and responses, and review and management of animal records, etc. • Model and promote a staff culture that is friendly, outgoing, and free of judgement. • Supervise new hope email account and monitor multi-line phone system, ensuring that partner inquiries are followed up within a timely and satisfactory manner. • Handle animals of a variety of species and temperaments. • Fill in for staff as needed; the New Hope Supervisor should be proficient in all tasks expected of a New Hope coordinator. • Coordinate kitten placement activities including overseeing placement with a partner nursery program. This includes overseeing and supervising designated kitten liaisons, communication with all ACC locations on kitten intakes, scheduling transport for placed kittens, and maintaining and updating records in an accurate and timely manner. • Demonstrate knowledge of Department of Health placement polices as they relate to wildlife and bite quarantine placements. • On-call availability as assigned. • Become knowledgeable in the role of all client-interfacing staff to step in and provide supervisory coverage as needed. • Ensure implementation and adherence to best practices and organizational policy. • Ensure that all paperwork is filed and organized according to policy. • Travel between boroughs as needed to provide supervisory coverage and support. • Fear Free certification required within 30 days of hire. • Complete other duties as assigned by Manager. Preferred Qualifications:                                     • Bachelor’s Degree strongly preferred.  • Prior handling experience for animals strongly preferred.  • Comfortable working in a fast paced often high-stress ever changing environment.   • Customer driven and focused on providing a positive upbeat experience for all clients.  • A high attention to detail, a strong work ethic, and thrive working in busy environment.  • Work well independently but also function seamlessly as a member of a team.  • Flexibility to adapt to new technology and ability to implement changes. Work Environment At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather. As a busy animal shelter in one of the biggest cities in the world it can get noisy inside. Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public. ACC houses hundreds of animals in its facilities at any given time and with that comes fur, odors and other airborne particles in abundance.      ACC offers many low-cost services to pets and people in need. This includes compassionate end-of-life services for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.      Reports To:  New Hope Manager   Overtime: This is a non- union position and is eligible for overtime.