Client Account Officer at Anglicare… · Castle…

Client Account Officer Location: Castle Hill Health Centre Transform lives, every single day At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen. For more than 160 years, we’ve supported older Australians to live with dignity, independence and purpose. Through Anglicare At Home, we deliver tailored, person‑centred care that enhances wellbeing and supports individuals to remain in their own homes. We’re now looking for a Client Account Officer to join our team. Your Opportunity Full Time – Castle Hill Retirement Village As a Client Account Officer, you’ll play a key role in supporting home care clients and their families — ensuring services are aligned to their needs, funding is clearly understood, and overall experience is positive and seamless. This is a relationship‑driven role that combines customer service, service coordination and financial oversight. In this role, you will: Act as a key contact for clients and families, providing timely and supportive communication Build strong relationships to improve engagement and satisfaction Manage and review client budgets aligned to Home Care Packages and other funding Respond to financial queries, explaining statements and services clearly Support debt recovery processes in partnership with Finance Ensure accurate documentation and compliance with Aged Care standards Identify at‑risk clients and support retention strategies Educate clients on services and how to maximise their funding What You’ll Bring You’re organised, customer‑focused and confident working with both people and numbers. You’re comfortable explaining financial information and managing multiple client accounts. You’ll also bring: Experience in administration, client services or account management Strong communication skills, with the ability to explain financial details clearly Experience managing budgets, invoices or financial queries High attention to detail and strong problem‑solving skills Confidence using CRM systems (Microsoft Dynamics or similar) Understanding of Home Care Packages or aged care funding (preferred) Qualifications in Business, Community Services or Aged Care are desirable but not essential. Why Anglicare Sydney? At Anglicare, you’ll find purpose, stability and the opportunity to make a genuine difference. You’ll enjoy: Salary packaging to increase your take‑home pay Ongoing training and development A supportive, values‑driven team environment Discounts across 400+ retailers Employee Assistance Program and Fitness Passport Are you ready for a career that means more? Click Apply to submit your application. All applicants will receive a response. Anglicare Sydney is as wonderfully diverse as the communities we support. We welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds, abilities and experiences. Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any associated fees. Application Close Date: June 12, 2026