Product Operations Associate, Tier 1 at Anduril… · Irvine

Summary: Anduril Industries is a defense technology company focused on transforming military capabilities with advanced technology. They are seeking a Product Operations Associate, Tier 1 to support Help Desk operations, assisting customers with hardware and software issues while collaborating with team members to ensure operational readiness. Responsibilities: - Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products - Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems - Follow established runbooks and processes to troubleshoot and escalate issues appropriately - Communicate clearly and professionally with customers and internal teams - Document and update knowledge base articles and standard operating procedures (SOPs) under guidance - Collaborate with team members to maintain operational readiness and support 24x7 shift coverage - Identify recurring issues and suggest opportunities for process improvements - Participate in training sessions and continuously develop your technical knowledge Required Qualifications: - Bachelor's degree or equivalent experience in a related field, or relevant technical certifications - 1-2 years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred - A fundamental understanding of hardware, software, and networking concepts - Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts - Must be able to work on-site at our Irvine, CA location - Must be able to obtain and hold a U.S. Secret security clearance; prior clearances or background investigations are a plus Preferred Qualifications: - Familiarity with ticketing systems such as Salesforce Service Desk, Jira, or ServiceNow - Exposure to military or government hardware and software systems is a plus - Strong verbal and written communication skills - Ability to work effectively as part of a team and execute established procedures - Detail-oriented with a customer-focused mindset - Willingness to learn and adapt in a fast-paced environment - Interest in embedded systems, sensors, robotics, or national security technology Required Skills: Technical support experience, Hardware, software knowledge, Networking concepts Important Skills: Salesforce Service Desk, Jira, ServiceNow Nice-to-Have Skills: Willingness to learn, Interest in national security Benefits: Healthcare Benefits, Income Protection: Anduril covers life and disability insurance for all employees., Generous time off: Highly competitive PTO plans with a holiday hiatus in December. Caregiver & Wellness Leave is available to care for family members, bond with a new baby, or address your own medical needs., Family Planning & Parenting Support: Coverage for fertility treatments (e.g., IVF, preservation), adoption, and gestational carriers, along with resources to support you and your partner from planning to parenting., Mental Health Resources: Access free mental health resources 24/7, including therapy and life coaching. Additional work-life services, such as legal and financial support, are also available., Professional Development: Annual reimbursement for professional development, Commuter Benefits: Company-funded commuter benefits based on your region., Relocation Assistance: Available depending on role eligibility., Retirement Savings Plan, US Roles: Traditional 401(k), Roth, and after-tax (mega backdoor Roth) options.