Cleaning Operations Manager… at Anchor Group… · Birmingham

Job Role: Cleaning Operations Manager (Fixed-Term Maternity Cover)

Working Hours: 40 hours per week to meet the needs of the business. This will include occasional weekend work, depending on the needs of the business

Salary: £33,605-£35,365 per annum – depending on experience

Location: Primarily Midlands based but with national travel required (Bristol & South Wales)

Reporting to: Head of Cleaning Operations

Overview

An exciting opportunity has arisen at Anchor Group Services, for an experienced Cleaning Operations Manager to join us on a 10-month fixed-term to cover a period of maternity leave, commencing 1 December 2026.

This is a hands-on, field-based role for someone who enjoys being close to the operation - spending time on site, building relationships with customers and teams, maintaining high standards and making sure our services are delivered consistently and effectively.

The role holder will have responsibility for the successful delivery of cleaning services across a number of prestigious sites within the region, ensuring high standards of service and strong relationships with both our clients and site teams.

If you are an experienced Cleaning Operations Manager looking for an opportunity to make a real impact within a growing organisation where your contribution is genuinely valued, we would love to hear from you.

Duties include:

• Ensuring all services are delivered in line with the client specification and agreed service levels
• Regularly communicating with client stakeholders, the cleaning team members, and management colleagues to ensure that issues are identified and resolved efficiently and client requests are met
• Building positive and productive working relationships with all customers, delivering excellent customer service and seeking ways to continuously improve and exceed expectations, whilst operating within agreed budgets
• Carrying out the day-to-day management of relevant employees to ensure they receive appropriate support and training to carry out their duties safely and effectively
• Dealing with conduct, performance, attendance and capability issues in accordance with Company policy and procedures
• Leading contract resourcing by working in close partnership with the HR department to recruit select, induct and train team members
• Controlling wage spend in line with agreed budgets as set by the Commercial Director
• Monitoring client satisfaction and service delivery on a monthly basis, through client meetings, monthly reports and regular audits
• Carrying out random and pre-planned audits including compliance and quality on a monthly basis
• Oversite of the site-based training matrix for all personal to ensure training is delivered
• Working with the HSQE Manager to ensure the health and safety of all employees and members of the public
• Ensuring site documentation is maintained and correct
• Ensuring that materials, consumables and machinery are available, effective, properly stored and used in line with company procedures
• Ensuring all administration is undertaken to provide the Company and the Client with the information required, working to strict deadlines
• Ensuring all Company personnel obey site rules and maintain a smart appearance, including the wearing of Company uniforms

Requirements

• Experience of operational management/supervision of cleaning service contracts
• Self-starter with the ability to work independently, unsupervised and take responsibility
• Ability to effectively manage people and motivate them to achieve high standards
• Excellent organisation skills with the ability to balance competing priorities and workloads
• Good interpersonal skills and an ability to establish credibility quickly
• Excellent oral and written communication skills
• Possess good IT literacy skills and be able to comfortably interact with web-based reporting and accountability platforms
• Full 5-year employment checkable history
• Valid UK Driving Licence (Essential)

Benefits

• Company vehicle or car allowance
• Laptop and mobile phone
• 25 days annual leave per annum + 8 bank holidays
• Access to a range of nationally recognised courses via the Anchor Academy
• Auto Enrolment Pension
• Stream – access to pay as you earn it
• Cycle to Work Scheme Available
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Career development opportunities within a growing national business

What's Next?

If you would like to be considered for this position, APPLY NOW and we will be in touch.

Other companies may call this role: Cleaning Contract Manager, Cleaning Operations Manager, Cleaning Area Manager, Regional Cleaning Manager, Facilities Contract Manager, Soft Services Contract Manager, Cleaning Services Manager, Area Cleaning Manager or Facilities Services Manager.

You may also be based in or around: Birmingham, Coventry, Wolverhampton, Walsall, Solihull, Dudley, West Bromwich, Sutton Coldfield, Halesowen, Stourbridge, Smethwick, Oldbury, Bilston, Wednesbury, Bloxwich, Tipton, Willenhall, Aldridge, Brownhills, Tamworth, Lichfield, Cannock, Stafford, Burton upon Trent, Redditch, Bromsgrove, Kidderminster, Worcester, Telford, Nuneaton, Bedworth, Hinckley, Rugby, Leamington Spa, Warwick, Staffordshire, Shrewsbury and Leicester