Client Account Manager - Direct Hire at Anavah Talent · Cebu City

Location: Remote

Time-Zone: U.S. Central Time (CST)

Terms: Full-time, Independent contractor

Compensation: $7/hr, negotiable based on experience

ABOUT THE ROLE:

Anavah Talent is a privately-held overseas staffing startup based in the U.S. We help top U.S. businesses (from celebrity-backed CPG firms to Y Combinator-backed AI startups) hire exceptional remote talent overseas without going through BPOs. We care deeply about providing dignified, redemptive work for people in the Philippines.

We are looking for a Client Account Manager to own the client journey from consultative sales (led by our Founder) through recruitment delivery to onboarding to retention and upsells / overall client success. This role is critical to our growth strategy: allowing our founder to focus on closing new business while you work on delivery + retention. There will be step-up opportunities to define the function, help close deals, and work cross functionally with our awesome teammates.

ABOUT YOU:

Are you client-focused, proactive, and process-driven? Do you enjoy building order, systems, and consistency while managing multiple stakeholders? The right person will take ownership of client delivery, anticipate challenges, and maintain high client satisfaction. You will work cross-functionally with Recruiting, Operations, and Finance to ensure a seamless, world-class experience for every client.

RESPONSIBILITIES:

Client Onboarding & Post-Sales Delivery

• Lead client kick-off calls to align expectations, define roles, and clarify hiring needs.
• Own the client experience immediately after engagement and deposit.
• Communicate the recruitment process step-by-step, including timelines, communication cadence, and deliverables.
• Coordinate with the Recruitment team to ensure sourcing and shortlisting begin promptly.

Recruitment Process Management

• Serve as the main point of contact between clients and internal teams.
• Ensure candidate shortlists are delivered, interviews are scheduled, and feedback is collected timely.
• Follow up persistently with clients to prevent delays while maintaining a professional, friendly tone.
• Coordinate offer extensions, pre-boarding paperwork, and candidate logistics.

Client Success & Retention

• Conduct 30/60/90-day check-ins post-placement to ensure alignment and satisfaction.
• Monitor and escalate client issues before they become critical.
• Identify growth opportunities within accounts, including additional headcount or new roles.
• Oversee smooth onboarding with clients and internal operations (Miya).

Internal Coordination & Process Improvement

• Align daily with Recruitment and Operations teams on client priorities and feedback.

• Maintain accurate records in Monday.com, Workable, and internal CRM/ATS.

• Contribute to refining client-facing SOPs and playbooks.

  • 3+ years of experience in Client Account Management, Recruitment Account Management, or B2B Customer Success.
  • Proven ability to manage multiple clients and processes simultaneously.
  • Experience working with U.S. start ups
  • Exceptional written and verbal English communication skills (native/bilingual level).
  • Comfortable using CRM/ATS/Collaboration tools (Workable, Monday.com, Slack, Zoom/Fathom).
  • Ability to work full U.S. Central or Pacific time zones reliably.
  • Ability to work reliably and independently in a remote setting with minimal supervision.
  • Bachelor Degree or higher (summa, magna or cum laude and/or Academic Scholar from a reputable college preferred)

• Preferred Requirements

  • Experience managing recruitment pipelines in a remote staffing or BPO environment.
  • Familiarity with U.S. startup culture, particularly Series B/C companies.
  • Bonus: Experience with ATS or CRM integrations, scaling client delivery processes.

At Anavah Talent, we’re all about helping you find your God-given space at a U.S. Company. And, we know work is more than just a paycheck, which is why we support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Anavah Talent Community!

• Competitive Compensation – We recognize your skills and experience with a great compensation package.
• Regular Payday in USD – Twice per month, we send USD right to your bank account.
• Work Remotely, Forever - Save on the commute and work from home, wherever that is in the world.
• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better!
• Exciting Team Experiences – Think team offsites, meetups, virtual town halls, and even international paid travel.
• Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people.
• Global Networking - Work with top international teams across 12 countries around the world.
• Mentorship, Advocacy and Support - We stay in the room and advocate for you every step of the way.
• Promotions and Increases - Perform and earn more with raises, promotions, and scope-increases.