IT Specialist (Contract) - North America

Overview

The IT Specialist Contractor provides part-time IT support (10–20 hours per week) for Anatta’s Charleston, SC location and remote US-based employees. This role is responsible for on-site hardware setup, troubleshooting, employee support, and maintenance of technology systems to ensure seamless operations. The ideal candidate will have strong expertise with Apple hardware and macOS environments, experience with remote support tools, and the ability to respond quickly to IT issues affecting employee productivity.

This is a contract position requiring physical presence in Charleston, SC for on-site support, hardware deployment, and hands-on troubleshooting as needed.

Responsibilities

Procurement and Setup

• Coordinate the procurement process for new machines and IT equipment for US-based employees, ensuring timely delivery and proper setup
• Configure and install hardware, software, and necessary applications on new machines, both on-site and for remote employees
• Ensure that all company laptops are equipped with appropriate security software, such as Jamf for Mac laptops, including password protection, policy enforcement, file encryption, and remote lock capabilities

Hardware Maintenance / Apple Expertise

• Provide specialized support for Apple laptops and macOS environments, addressing technical issues, software configurations, and compatibility challenges
• Diagnose and troubleshoot hardware issues independently and by collaborating with external vendors when necessary
• Perform repairs, replacements, and upgrades to hardware components, ensuring minimal disruption to users
• Regularly inspect and maintain hardware resources at the Charleston office to extend their lifespan and optimize performance

Issue Resolution & Employee Support

• Serve as the first point of contact for IT support requests from US-based employees, responding promptly and providing effective solutions to hardware and software-related problems
• Prioritize and address urgent issues to minimize downtime and productivity loss
• Document solutions and create resources (guides, FAQs, video tutorials) to empower users in resolving common technical challenges independently
• Provide remote support using tools such as Zoom, TeamViewer, or similar platforms when on-site presence is not required

Hardware Records and Inventory

• Maintain accurate and up-to-date records of all hardware assets for US-based employees, including specifications, purchase dates, and warranty information
• Conduct regular audits of hardware inventory at the Charleston office to ensure accuracy and identify potential discrepancies

Policy Compliance & Security

• Support the implementation and enforcement of IT policies, cybersecurity protocols, and data management procedures in accordance with company standards
• Monitor and address security issues, ensuring compliance with company security policies and industry best practices
• Assist with VPN configuration, access management, and secure remote access for US-based employees

Requirements and Qualifications

Required

• Minimum 2-3 years of full-time experience in a similar IT support or specialist role
• Must be located in or willing to commute to Charleston, SC for on-site support as needed
• Strong expertise with Apple hardware (MacBook Pro, MacBook Air, iMac) and macOS environments
• Experience installing and configuring hardware, software, and peripheral equipment in accordance with company standards
• Proven ability to troubleshoot and resolve hardware and software issues quickly and effectively
• Experience procuring appropriate technical tools and equipment for end users
• Familiarity with remote support tools and techniques for supporting distributed teams
• Excellent communication skills with the ability to explain complex technical issues to non-technical users
• Professional, reliable, and detail-oriented with strong time management skills

Preferred

• Experience with Jamf (mobile device management for Apple devices)
• Experience working in a remote, global, or distributed work environment
• Knowledge of VPN configuration and troubleshooting
• Familiarity with SOC2 compliance requirements and best practices
• CompTIA A+ certification or similar IT certification
• Experience with cybersecurity tools and monitoring for security vulnerabilities
• Knowledge of systems administration concepts for macOS and Windows operating systems

Work Arrangement

• Part-time contractor position: 10–20 hours per week
• Flexible schedule with availability during standard US business hours (9am–5pm ET preferred)
• On-site presence required in Charleston, SC for hardware deployment, troubleshooting, and inventory management
• Some remote support work can be performed from home as needed

Note:

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands. Anatta reserves the right to revise the job description as circumstances warrant.

This is a contract position, the pay range is $35 - $45 USD per hour. The hourly pay range listed is an estimate and may vary based on skills, experience, location, and project requirements. Final rates will be confirmed at the time of offer.