Junior Level 3 Support Analyst at Anaplan in Minneapolis, MN

Summary: Anaplan is a company focused on optimizing business decision-making through their AI-infused scenario planning platform. They are seeking a Junior Level 3 Support Analyst to investigate and diagnose complex issues reported by customers, working closely with various teams to resolve these challenges effectively. Responsibilities: - Investigating complex issues raised by users - Communicating the progress of issues/fixes to both technical and non-technical users - Using your problem-solving and creativity to derive solutions where needed for users - Guiding users through sophisticated solutions - Detailing investigations of new issues - Prioritising customer cases within your queue - Raising bugs where appropriate - Onboarding new features and changes to the Support Teams Required Qualifications: - Graduate or early-career analyst working with data analytics tools / Excel - Degree in Mathematics, Physics, Electronic Engineering, or Computer Science (or similar degree using large and complex data sets) - Quick learner with a desire to understand sophisticated systems and software behavior - Genuine passion for problem-solving and persistence when vital - Analytical skills with a methodical approach - Ability to work under time constraints within an exciting environment - Ability to switch focus as priorities change - Good communication skills with the ability to convey technical information clearly Required Skills: Data analytics tools, Excel, Analytical skills Important Skills: Mathematics degree, Computer Science degree Nice-to-Have Skills: Problem-solving, communication, Adaptability