Customer Support Representative at Anagram in Remote

Summary: Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America. As a Customer Support Representative, you will provide exceptional service and support to customers using Anagram’s innovative platform, ensuring a smooth customer experience and building strong relationships with healthcare providers. Responsibilities: - Provide timely, accurate, and empathetic support to customers via chat and email - Understand and identify customer needs, guiding them through specific features and functionalities - Maintain and update internal knowledge bases and customer records - Share updates about new features, improvements, or processes with customers - Collaborate cross-functionally with other teams to ensure a smooth customer experience Required Qualifications: - 1–3+ years of experience in a customer service or support role - A team player with a positive, 'can-do' attitude - Strong communication and active listening skills - Excellent problem-solving abilities - Comfortable managing multiple tasks in a fast-paced environment - Patient and empathetic when handling challenging cases - Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace Preferred Qualifications: - Passion for healthcare and improving the patient/provider experience - Previous experience at a SaaS company or within a fast-growing startup - Knowledge of Medical Insurance Terminology Required Skills: Intercom, Slack, HubSpot, Google Workspace, Medical Insurance Terminology Benefits: Industry-leading compensation, including salary and equity ownership, MacBook, monitor, and all the technologies you need to succeed, Full Medical & Dental Insurance, Unlimited PTO, 401k, Remote first company, Fast-paced startup environment