Team Lead - Amazon & Ecommerce Operations at Amzsprouts in Islamabad

Work Location: In person - Islamabad I-8 Markaz

We are seeking a Team Lead to run our Amazon Account & Ads team and own client account performance across our Amazon, Meta, Google and marketplace portfolio.

This role is measured in numbers. So is this application. Please read the application section at the bottom before applying, because we do not review applications that arrive without it.

You will manage a team of ecommerce specialists, own a key client account end to end, and act as the first-line escalation point for all client and operational issues. This is a leadership role with direct account ownership, not a purely supervisory one. You will stay hands-on in the accounts while being accountable for the output of the team around you.

Team Leadership: Manage a team of 3 to 4 ecommerce specialists across Amazon PPC, account management and marketplace operations. Run weekly one-to-ones, set and track individual KPIs, deliver documented performance reviews, and intervene early when performance drifts.

Client Account Ownership: Own an assigned brand account end to end, including advertising strategy, listing and catalog management, performance reporting and the direct client relationship. You will be given a revenue and ROAS target for this account.

Delivery Quality: Own delivery standards across the full client portfolio. Client reports delivered on schedule, task management current, deadlines met, no client issue unaddressed.

Escalation Management: Act as first-line escalation point. Diagnose, resolve, communicate. Only matters genuinely requiring founder involvement should reach leadership. Reducing escalation volume is an explicit, measured objective of this role.

Performance and Profitability: Monitor ACoS, TACoS, ROAS, revenue, inventory health and account health across the portfolio. Protect client margin. Identify risks before they become client-facing problems.

Process and Recruitment: Build repeatable onboarding and workflow documentation. Lead sourcing, screening and shortlisting for future team hires.

REQUIREMENTS

Experience: 3 to 5 years hands-on in Amazon and ecommerce operations.

People Management: Minimum 1 year managing at least 2 direct reports. You must be able to name the team size, describe how you set expectations, and give a specific example of handling underperformance.

Ad Spend: You have personally managed Amazon advertising budgets of USD 30,000 or more per month.

Multi-Account: You have run 3 or more client accounts or brands simultaneously.

Measurable Results: You can state before-and-after figures for accounts you have managed. ACoS, TACoS, ROAS, revenue, ranking position. Numbers, not adjectives.

Platform: Strong practical command of Amazon Seller Central, Vendor Central and the Amazon Advertising Console.

Analytical: Advanced MS Excel including VLOOKUP, Pivot Tables and data manipulation. Comfort with Helium 10, Data Dive, Sellerboard or equivalent.

Client Management: Experience owning client relationships directly, including difficult conversations.

Accountability: A track record of raising problems early rather than late. This is non-negotiable.

Send your CV plus answers to all six questions below. Applications missing any answer will not be reviewed.

Answer with numbers. If a figure is an estimate, mark it as approximate. Honest and approximate beats precise and invented, and we verify these figures at interview.

1. How many people have you managed directly, at most, at one time?

2. What is the largest monthly Amazon ad spend you have personally managed, in USD?

3. How many client accounts or brands have you run at the same time?

4. Pick your best account result. Give us the before figure, the after figure, the time it took, and what you changed. Example format: ACoS 34% to 21% over 3 months by restructuring campaigns and cutting wasted search terms.

5. Describe a time you managed someone who was underperforming. What did you do first, second and third, and how did it end?

6. Tell us about something that went badly wrong on an account you owned. What happened, when did your manager or client find out, and who told them?

There is no correct answer to question 6. We are interested in how you handle problems, not whether you have ever had one.

Pay: Rs130,000.00 - Rs150,000.00 per month

Application Question(s):

• How many people have you managed directly, at most, at one time?
• What is the largest monthly Amazon ad spend you have personally managed, in USD?
• How many client accounts or brands have you run at the same time?
• Pick your best account result. Give us the before figure, the after figure, the time it took, and what you changed. Example format: ACoS 34% to 21% over 3 months by restructuring campaigns and cutting wasted search terms.
• Describe a time you managed someone who was underperforming. What did you do first, second and third, and how did it end?
• Tell us about something that went badly wrong on an account you owned. What happened, when did your manager or client find out, and who told them?

Location:

• Islamabad (Preferred)

Work Location: In person