Customer Service Representative I - remote at Amynta Group in Remote

Summary: Amynta Group is an independent, customer-centered company providing innovative insurance and protection solutions. They are seeking a Customer Service Representative I to support their nationwide network of agents by delivering timely and accurate service while collaborating with internal teams. Responsibilities: - Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews - Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms - Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate - Maintain a working knowledge of products, services, and promotions - Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests - Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system - Organize and maintain policy files to ensure proper documentation management - Assist with the creation, documentation, and continuous improvement of processes - Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work - Provide excellent customer service to both internal and external partners - Perform other duties as may be assigned Required Qualifications: - High school diploma or equivalent - Strong written and verbal communication skills, with confidence handling customer interactions - Recognizes the importance of maintaining high standards in service delivery - Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them - Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously - Remote-ready mindset: self-motivated, organized, and able to manage priorities independently - Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity - A quiet, distraction-free workspace conducive to professional calls and virtual collaboration - Strong self-motivation and the ability to manage tasks and deadlines without direct supervision - A stable internet connection is required to stay connected and complete remote tasks Preferred Qualifications: - Commercial insurance or related customer service experience Required Skills: Customer service Important Skills: Microsoft Office, CRM systems, Communication skills Nice-to-Have Skills: Problem-solving, Self-motivation, Organization skills Benefits: Comprehensive benefits include medical, dental, vision, disability, and life insurance, 401(k) with company match, Paid time off plus company holidays