CSR - Inside Sales, Commercial Insurance at Amynta Group in Remote

Summary: Amynta Group is a nationwide wholesale insurance company transforming the commercial insurance landscape. They are seeking a Customer Service Representative to provide exceptional service to their network of agents, handling a high volume of calls and assisting clients with their needs. Responsibilities: - Handles a high volume of inbound phone calls and chats; responds to and resolves customer issues in a timely fashion - Assists consumers by providing highest level of customer service; remains professional and polite at all times - Attends to clients’ needs by producing binders, certificates, policies, endorsements, and other related items - Label workflows for effective documentation management - Serves as a mentor to new hires or other staff, which may include providing direction and training - Performs other duties as assigned Required Qualifications: - Minimum of one year of customer service experience in a call center environment required; additional office or customer-facing experience preferred - High school diploma or equivalent required; post-secondary education is a plus - Demonstrates a positive attitude, professionalism, and a high level of integrity - Strong telephone etiquette with the ability to communicate clearly and effectively - Ability to read, understand, and interpret information accurately - Proficient in computer and data entry skills, including experience with web-based systems and software applications - Working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) - Self-motivated with a strong work ethic, effective time management, and solid interpersonal skills - Able to multitask efficiently in a dual-screen environment while maintaining attention to detail and following instructions - Understanding of call center metrics, including call handling and quality standards - Adaptable and eager to learn in a fast-paced, changing environment - Maintains a professional presence and consistently represents the company in a positive manner - Remote-ready: able to work independently in a home-based environment with reliable internet, minimal distractions, and strong accountability Required Skills: Call center experience, Data entry, Web-based systems, Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Call center metrics Benefits: This position is 100% remote., Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation., A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity., The Company will accommodate a candidate to the point of undue hardship.