Retention Services Officer at Amref Health… · Dar es…

companyDescription
Amref Health Africa is an independent, non-profit, non-governmental organization (NGO) whose mission is “to improve the health of people by partnering with and empowering communities and strengthening health systems”. Amref Health Africa has over 1000 employees throughout Africa with its headquarters in Nairobi, Kenya. Amref Health Africa has offices in Tanzania, Ethiopia, Kenya, Uganda, and South Africa, Malawi, Zambia, South Sudan and Senegal and a number of offices in Europe and North America for fundraising.
Amref Health Africa-Tanzania is largely supported by Multilateral, Bilateral and National donors, implementing several programmes including HIV/AIDS/TB/Malaria, Reproductive, Maternal, New-born and Child Health, Water and sanitation, e learning programme and clinical outreach. With the above background, Amref Health Africa Tanzania has the following vacancy
jobDescription
JOB PURPOSE
The Client Retention Services Officer is responsible for strengthening the continuum of care for all clients enrolled in HIV services. The role focuses on ensuring client adherence to ART programs, minimizing treatment interruption, and providing oversight guidance to facility teams on all activities related to continuity in treatment. The officer will collaborate with CHMT, health facilities, and community actors to enhance retention, improve clinical outcomes, and support data-driven decision-making. He/She will report directly to the Regional Program Manager on administrative matters and directly to Retention Services Advisor for technical related guardiancy.
KEY RESPONSIBILITIES
Provide hands-on support to facility teams to ensure client retention, prevent treatment interruption, and optimize adherence through effective clinic preparation, timely reminders, and accurate documentation of client outcomes.
Provide technical guidance on client-centered ART services to enhance adherence and treatment outcomes.
Provide oversight to all supported facilities to ensure continuity of care for all PLHIV and monitor performance to maintain quality standards.
Collaborate with R/CHMTs to identify challenges affecting the continuum of care and provide actionable recommendations.
Ensure the availability and proper use of relevant registers, SOPs, and job aids at supported sites.
Build the capacity of Facility teams to analyze facility performance data and provide timely technical guidance to address gaps.
Work with ART and PMTCT/Clinical Officers to ensure proper enrollment and documentation of new clients into ART services.
Oversee community programs engaging Community Health Workers (CHWs) in tracing clients with treatment interruption to minimize loss to follow-up and strengthen facility-community linkages.
Monitor facility Continuous Quality Improvement (CQI) indicatorsmonthly and develop remediation plans for underperforming areas.
Prepare, submit, and share all relevant project reports (weekly, monthly, quarterly) with the Retention Advisor and relevant stakeholders in a timely manner.
Collaborate with the project team to document key activities, processes, lessons learned, and best practices.
Participate in regional technical meetings and provide input on client retention strategies and program improvements.
Support integration of retention interventions within broader HIV care and treatment programs to enhance overall service delivery.
Promote data-driven decision-making to inform strategies for improving retention and adherence among ART clients.
Perform any other duties assigned by the supervisor
qualifications
Education:
Degree in Medical Field, Nursing, Public Health, or Social Science
Experience:
Minimum of three (3) years of hands-on experience in facility- or community-based HIV programs, preferably with an NGO active in health development.
Proven experience in client retention, ART adherence programs, and community engagement.
Experience in data analysis, report writing, and performance monitoring.
Knowledge, Skills, and Competencies:
Strong interpersonal and people management skills; team player and leader.
Critical thinking, problem-solving, and decision-making abilities.
Familiarity with national HIV guidelines and ART service delivery models.
Proficiency in English and Swahili (spoken and written).
Ability to work independently and collaboratively across multiple sites.
additionalInformation
If you meet the above qualifications and wish to apply, please include a cover letter that highlights why you believe you are an ideal candidate for this role, along with your CV showcasing your relevant skills and experience. The application deadline is 28 August 2026
Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @amref.org address.
Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.