Customer Credit Agent at Ampol in Alexandria, New South Wales, AU

Job Description

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference.  

As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people.  

Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you’re deepening your expertise or taking on something new, we’ll support you to power a career that works for you.  

We’re building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen.

About Group Corporate

Our Group teams enable the broader business to perform - providing strategic, financial, legal, people and governance expertise. With roles across Australia, Singapore and the US, we’re critical partners to the business and help shape Ampol’s future.

We work across borders, collaborate widely, and lead with purpose - always looking for ways to improve how we operate, support our people, and deliver results.

About the role

This role sits within the Credit Risk Department, where we focus on managing credit risk while balancing customer experience, revenue growth and long-term profitability.

We are looking for individuals with a strong phone-based customer service background who enjoy helping customers, handling high-volume interactions and delivering positive outcomes in every conversation.

In this role, you will review new customer card applications in line with established processes, while providing timely, professional support to customers over the phone and via written channels. Your ability to build rapport, ask the right questions and resolve queries efficiently will be key to your success.

We are hiring for a max-term contract through to October 2026. The role is based in our Alexandria office with a hybrid working arrangement and is open to working-holiday visa holders.

Key responsibilities

• Manage inbound and outbound customer calls relating to credit applications and account enquiries
• Deliver a high-quality, customer-first experience in every interaction
• Review and process new customer credit applications in line with policies and procedures
• Accurately record customer interactions and application progress in systems
• Review daily credit reports and escalate issues where required
• Proactively follow up with customers to gather information and support application outcomes
• Ensure all compliance and regulatory requirements are met

Qualifications & Experience

We are seeking candidates who thrive in a fast-paced, customer-focused environment and are confident communicating over the phone.

• Previous experience in a call centre or phone-based customer service role
• Strong verbal communication skills with the ability to build rapport quickly
• Confidence handling high call volumes and managing customer expectations
• Ability to navigate systems while speaking with customers
• Attention to detail and ability to follow processes accurately
• Experience in credit, banking or accounts receivable is advantageous but not essential
• Solid Microsoft Office skills (Word, Excel, PowerPoint)

Benefits

• We are flexible. Many of our teams have embraced hybrid work, balancing time spent remote working, with time spent at an office to connect and work together where it adds value.
• We value recognition.  We have an internal recognition platform amplifying the achievements of those who do great work and demonstrate our capabilities and values.
• Career development and learning opportunities including LinkedIn Learning and other tailored training solutions.

Want to take your career to the next level? Apply today.

Additional Information

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We’re an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders (including if you identify as transgender). We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Ampol.