Onboarding Operations Coordinator (Contractor) at Amplify in Remote

Summary: Amplify is a pioneer in K–12 education, leading in next-generation curriculum and assessment. The Onboarding Operations Coordinator will ensure a smooth onboarding experience, providing support and coordination to new hires and managers while addressing operational challenges as they arise. Responsibilities: - Serve as the primary point of contact for onboarding-related inquiries from new hires and managers - Monitor and manage the team inbox and shared intake channels - Triage requests and issues, resolving where possible and escalating appropriately to Director of Onboarding and Employee Readiness or Onboarding Operations Manager - Ensure timely, clear, and empathetic communication with impacted employees and managers - Coordinate logistics for onboarding experiences such as: - Welcome & Connection sessions - Orientation scheduling and invites - Virtual meeting setup and coordination - Support smooth execution of experience touchpoints - Manage weekly compliance training audit for New Hires and Contingent Workers - Support operational exceptions (e.g., equipment delays, access issues) - Partner with IT, HR Ops, and Onboarding Operations to resolve issues quickly - Track recurring issues and flag patterns for improvement - Protect the employee experience during disruptions - Follow established operational processes and standards - Maintain accurate records of issues, resolutions, and trends - Support documentation updates to improve clarity and consistency Required Qualifications: - Bachelor's Degree or equivalent work experience - Proficiency with the Google Suite of products (Sheets, Docs, Mail, Calendar) - Advanced proficiency in Google Sheets, including pivot tables, basic formulas, and data analysis - Highly organized with the ability to balance multiple tasks while managing work time efficiently - Excellent written and verbal communication skills Preferred Qualifications: - Up to 1 year of experience in the Human Resources or related field - Experience with Workday as an HR Platform - Experience with Smartsheet as a project management tool - Strong attention to detail Required Skills: Google Suite proficiency, Advanced Google Sheets Important Skills: Human Resources experience, Workday experience, Smartsheet experience