Network & Cloud Infrastructure Specialist at Amphastar… · Rancho…

Amphastar Pharmaceuticals is seeking a motivated Network & Cloud Infrastructure Specialist (AWS Connectivity) to support enterprise network infrastructure, SAP S/4HANA Private Cloud connectivity, disaster-recovery readiness, VPN access, and network-security controls.

This on-site position will work closely with a senior internal network engineer who designed and implemented the network infrastructure, SAP Private Cloud VPN connectivity, and disaster-recovery configuration.

Key Responsibilities:

SAP S/4HANA Private Cloud Connectivity

• Monitor and support connectivity between internal locations and SAP S/4HANA Private Cloud environments.
• Support customer-managed connectivity components, including VPN tunnels, firewalls, routing, DNS, and network-access controls.
• Monitor primary and backup SAP connections and promptly escalate outages, latency, packet loss, routing, DNS, or VPN problems.
• Work with the senior network engineer, SAP support teams, internet-service providers, and consultants to resolve connectivity incidents.
• Validate connectivity for SAP production, quality-assurance, development, and disaster-recovery environments.
• Maintain diagrams and records for SAP connections, VPNs, firewall rules, routing, DNS, and escalation contacts.

VPN and Secure Access Support

• Support site-to-site VPN connections used for SAP and other critical business systems.
• Assist with secure remote-access troubleshooting and monitor VPN tunnel availability, traffic, and performance.
• Support approved VPN changes and failover tests under the direction of the senior network engineer.
• Verify that VPN access follows established cybersecurity, access-control, and change-management requirements.

Enterprise Network Support

• Assist with administration and maintenance of firewalls, routers, switches, wireless networks, internet circuits, and internal network infrastructure.
• Monitor availability, capacity, latency, packet loss, and device health; respond to alerts and perform initial troubleshooting.
• Support LAN, WAN, VLAN, routing, switching, wireless, DHCP, DNS, and network segmentation.

Network Infrastructure Operations

• Assist with firmware updates, configuration backups, equipment replacement, licensing, warranty tracking, and lifecycle management.
• Support connectivity for offices, data centers, manufacturing facilities, laboratories, warehouses, and remote locations.
• Support network connectivity for printers, scanners, handheld devices, SAP workstations, and other business equipment.
• Maintain device inventories, circuit information, IP-address documentation, support contacts, and configuration records.

Disaster Recovery and Business Continuity

• Support network components associated with disaster-recovery and business-continuity plans.
• Assist with scheduled recovery testing for SAP connectivity, data centers, internet services, VPN connections, and critical network services.
• Verify backup network paths and failover connections; document procedures, results, issues, corrective actions, and final validation.
• Assist with network recovery during outages under the direction of senior infrastructure personnel.
• Maintain current recovery diagrams, checklists, escalation contacts, and operating procedures.

Network Security Controls

• Assist with monitoring and administration of firewalls, VPNs, segmentation, access-control lists, and secure remote-access services.
• Review network and security alerts, perform initial triage, and escalate suspicious or unauthorized activity.
• Support approved firewall-rule and network-access requests and help verify that access remains limited to authorized business purposes.
• Assist with firewall-rule reviews, access reviews, vulnerability remediation, security-control testing, and configuration backups.
• Coordinate with cybersecurity personnel during investigations and support approved audit-evidence requests.

Monitoring and Incident Response

• Monitor network devices, circuits, VPN tunnels, and critical infrastructure using available monitoring platforms.
• Create and maintain incident tickets with accurate symptoms, troubleshooting actions, findings, escalation details, and resolutions.
• Communicate service status and restoration progress to users and support teams.
• Assist with root-cause analysis and update troubleshooting guides after outages or recurring problems.
• Participate in planned after-hours maintenance or emergency support when required.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cybersecurity, or a related field; equivalent practical experience may be considered.
• One to three years of network support, infrastructure support, IT operations, internship, laboratory, or comparable hands-on experience.
• Understanding of TCP/IP, routing, switching, VLANs, subnetting, DHCP, and DNS.
• Knowledge of firewalls, site-to-site VPNs, remote access, and network-security concepts.
• Familiarity with monitoring, incident tickets, systematic troubleshooting, and escalation procedures.
• Ability to read and maintain network diagrams and technical documentation.
• Strong analytical, problem-solving, communication, and documentation skills.
• Ability to follow established procedures, manage assigned tasks, and collaborate with senior technical staff.
• Willingness to participate in planned after-hours maintenance or emergency support when necessary.

Preferred Qualifications:

• Experience with Cisco, Meraki, or similar network and firewall technologies.
• Exposure to VMware-based data-center infrastructure, site-to-site VPNs, or cloud network connectivity.
• Familiarity with SAP S/4HANA, RISE with SAP, SAP Private Cloud, or another cloud-hosted enterprise application.
• Basic understanding of disaster recovery, redundancy, failover, Zero Trust, multifactor authentication, and secure access.
• Experience in pharmaceutical, biotechnology, manufacturing, healthcare, or another regulated environment.
• Knowledge of change management, IT general controls, SOX controls, or audit-evidence requirements.
• Cisco CCNA, CompTIA Network+, CompTIA Security+, or a similar entry-level certification is preferred

Sunshine Act

Amphastar reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Amphastar to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Amphastar intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Amphastar that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government.

EEO & Employment Eligibility

Amphastar is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Amphastar also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Amphastar is an E-Verify employer.

Amphastar is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Job Type: Full-time

Pay: $34.00 - $46.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Network support: 1 year (Preferred)
• SAP: 1 year (Preferred)

Work Location: In person