Jr. Implementations Consultant at Amount in Chicago, IL

Summary: FIS is a company that provides a unified digital origination and decisioning platform for financial institutions. As a Jr. Implementations Consultant, you will guide customers through effective implementations of fintech products, ensuring seamless integration and proper adoption of best practices while collaborating with internal teams to address customer needs. Responsibilities: - Build and nurture strong relationships with external customers and partners, understanding their goals, and aligning them with our fintech offerings - Conduct detailed consultation sessions to guide customers through configuring our SaaS offerings, sharing best practices to ensure a seamless implementation experience - Lead customer projects end-to-end by setting clear timelines, deliverables, and budgets; proactively manage risks; and provide regular progress updates to all stakeholders - Collaborate with cross-functional teams to facilitate smooth integration of our fintech solutions into existing customer systems, offering technical support when necessary - Maintain a comprehensive understanding of our products and enhancements, and proactively educate customers on new features and functionalities - Serve as the primary point of contact for customers, swiftly addressing any issues or concerns to maintain high levels of satisfaction and success Required Qualifications: - At least one year in a similar role, ideally within the financial services or banking sector - Demonstrated ability to plan, implement, and oversee software projects from inception to completion - Proficiency in advising customers on optimal use of software solutions and industry best practices - Quick to grasp new technologies and features, able to communicate complex concepts to non-technical audiences, troubleshoot potential customer environment issues, and craft developer-friendly specifications for feature requests - Exceptional verbal and written communication skills, with the ability to simplify complex ideas for diverse audiences - Proven aptitude for working seamlessly with both internal and external teams to reach shared goals - A proactive problem solver with the ability to think critically and find innovative solutions - Comfortable working in a dynamic startup environment, adapting to changing priorities and tight deadlines - A keen interest in staying current with fintech developments, combined with a passion for driving innovation Required Skills: Consultation, Technical Proficiency, Financial Services Industry Knowledge, Software Implementation, SaaS Configuration, Project Management