Web Strategy & Operations Senior Associate at Amgen · Lisbon

Web Strategy & Operations Senior Associate Location: Portugal - Lisbon Career Category Marketing Job Description Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. What we do at AMGEN matters in people’s lives. Sr Associate, Web Strategy & Operations LIVE WHAT YOU WILL DO TheGlobal Customer Capabilities & Innovation (GCCI) teamis looking for an experiencedSenior Associate, Web Strategy & Operations(WSO). GCCIdelivers efficient and consistent quality global marketing assetsthatscale across multiple channels & markets. As part of the GCCI, theSeniorAssociateprovides integrated end-to-endprogram andproject management to ensure successful delivery of websites and bring thought leadership and drive delivery. Key Responsibilities: Strategic WebProjectLead:Support the coordination and execution of cross-functional web programs across GCCI WSO, helping to ensure alignment on timelines, resources, and budgets for website launches, enhancements, and optimization initiatives. Partner with program leads to track progress,maintainalignment across initiatives, andidentifypotential risks, escalating as needed. Portfolio Prioritization & Planning:Ownquarterly portfolio intake and prioritization across web initiatives in partnership with Technology and business stakeholders, ensuring alignment to enterprise strategy and value realization goals. Operationalize governance frameworks to evaluate demand,clarifyrequirements at a program level, assess cross-project dependencies, and align on delivery. Cross-FunctionalCoordination:Assist inalignment and day-to-day coordination across cross-functional teams, including content, design, development, SEO, analytics, project owners, and platform stakeholders, to enable effective planning and execution of web initiatives. Program Governance & RiskManagement:Oversee program health across initiatives by monitoring delivery progress, governance adherence, documentation standards, cross-project risks, issues, and change impacts throughout launch and hypercare. Website Performance & Analytics:Support thetrackingand reporting ofKPIs by analyzing web traffic, user behavior, and SEO metrics.Contribute insights to help improve site performance and inform operational reviews. Quality Assurance & Testing:Partner with stakeholders to conduct functional testing and ensure adherence to agile web development processes, industry best practices, and high-quality standards. Continuous Improvement & Operational Excellence:Lead structured retrospectives,identifyingimprovement opportunities.Support the adoption of governance frameworks, templates, and delivery processes to improve efficiency and speed-to-market. Capability Enablement & PortfolioOptimization:Continuously assess andoptimizethe web portfolio to ensure alignment with evolving business priorities, resource capacity, and long-term digital strategy. Compliance, Risk & Operational Resilience:Ensure compliancewith regulatory, legal, and brand standards across all web initiatives. Embed risk management into program governance to support sustainable digital operations. ​ WIN WHAT WE EXPECT OF YOU We are all different, yet we all use our unique contributions to serve patients. The Web ProjectManagerprofessional weseekis a collaborator with these qualifications. Basic Qualifications: Doctorate degree Or Master’s degree and 2 years of digital or web project management experience Or Bachelor’s degree and4years of digital or web project management experience Or Associate’s degree and 10 years of digital or web project management experience Or High school diploma / GED and 12 years of digital or web project management experience PreferredExperience: DigitalProgram /Project Management Expertise: 3+ years of experience managing end-to-end digital and website lifecycle projects in fast-paced, multi-stakeholder environments, including complex, cross-country, and high-impact initiatives. Agile & Program Management: Strong knowledge of Agile methodologies (preferablySAFe) with experience managing website roadmaps and continuous improvement initiatives. Proficient inProgram / Project Managementtools such as JIRA, ServiceNow, Confluence, and Google Analytics. Stakeholder & Vendor Management: Proven ability to negotiate priorities, manage expectations, and build productive relationships across diverse, cross-functional teams and external partners. Regulatory & Technical Acumen: Experienceoperatingin regulated industries (preferably pharma) with understanding of compliance requirements. Familiarity with accessibility standards (WCAG), privacy regulations (GDPR,CCPA), web technologies (e.g.HTML,CSS), and industry best practices is a plus. Documentation & Governance: Experience developing detailed project documentation and translating business requirements into technical specifications. PreferredCompetencies: Customer Relationship& Collaboration: Effective communication, relationship management, and cross-functional collaboration skills; able to convey complex technical concepts clearly to non-technical stakeholders. Analytical & Digital Expertise: Proficiency in web analytics, SEO, and UX/UI principles, with the ability to interpret data and drive actionable insights using digital marketing tools. Problem-Solving & Quality Focus: Advanced problem-solving capabilities, attention to detail, and commitment to delivering high-quality outcomes while incorporating feedback. Adaptability & Growth Mindset: Proactive, inclusive, and flexible approach with a willingness to learn, experiment, and continuously improve. Comfortable working across time zones whenrequired. THRIVE WHAT YOU CAN EXPECT OF US Vast opportunities to learn, develop, and move up and across our global organization. Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act. Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits. Flexible work arrangements. APPLY NOW Objects in your future are closer than they appear. Join us. CAREERS.AMGEN.COM EQUAL OPPORTUNITY STATEMENT AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. .