Concierge at AMG | Association Management in Cornville, AZ

Summary: AMG | Association Management operates The Villas at Seven Canyons, an exclusive luxury residential community in Sedona, Arizona. The Concierge will provide personalized hospitality to homeowners and guests by coordinating arrivals, reservations, local recommendations, guest requests, and operational support while maintaining luxury service standards.

Responsibilities:
- Welcome homeowners and guests with a professional, friendly, and personalized arrival experience
- Coordinate villa arrivals, departures, and owner reservations
- Assist with dining recommendations, activity planning, transportation arrangements, and local area information
- Respond promptly and professionally to owner and guest requests while anticipating needs whenever possible
- Coordinate with Housekeeping, Engineering, and other departments to ensure Villas are prepared and maintained to the highest standards
- Monitor reservations, guest communications, and daily operational reports for accuracy
- Prepare arrival amenities, welcome materials, and personalized guest experiences
- Maintain accurate records and ensure timely follow-up on owner and guest requests
- Assist with administrative projects, special events, and additional operational responsibilities as assigned
- Deliver exceptional service while representing the luxury standards and hospitality culture of The Villas at Seven Canyons

Required Qualifications:
- Excellent communication and interpersonal skills
- Professional appearance with a warm, welcoming demeanor
- Strong organizational skills with the ability to multitask in a fast-paced environment
- Exceptional attention to detail and commitment to providing personalized service
- Ability to work independently while contributing to a collaborative team environment
- Ability to remain flexible and adapt to changing priorities
- Reliable transportation and punctual attendance

Preferred Qualifications:
- Previous hospitality, concierge, front desk, resort, hotel, or customer service experience preferred
- Computer proficiency, including Microsoft Office and reservation software experience preferred
- Bi-lingual preferred

Required Skills: Hospitality and Concierge Services, Microsoft Office, Reservation Software, Bilingual Communication

Benefits: Seasonal Bonus Program, Medical, Dental C Vision Insurance, Paid Time Off (PTO), Holiday Pay, Employee Lunch Provided, Employee Assistance Program (EAP), Additional HOAMCO employee benefits