Associate, Durable Medical Equipment at Ametros in Wilmington, MA

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.

A Durable Medical Equipment (DME) Associate provides concierge level care in managing member inquiries related to DME in compliance with Medicare and regulatory requirements. 

What you will do

• Act as a first point of contact for member inquiries related to DME via telephone and email.
• Work closely with members to manage and analyze their financial transactions to ensure they stay compliant with Medicare and other regulatory requirements.
• Serve as liaison between the member and vendors to determine pricing and facilitate orders of DME items.
• Identify and resolve member needs to achieve the ultimate customer experience in a timely fashion.
• Update customer account information as needed.
• Document all communications, upload appropriate documents, and enter clear concise notes into database to ensure accurate member accounts.
• Participate in ongoing training to enhance job skills and knowledge.

Skills and Abilities

• Proven success in putting customers first and willing to go above and beyond for the customer.
• Knowledge of administrative or clerical procedures, managing files and records, data entry, transcription, and other office procedures and terminology.
• Knowledge of settlement document language, worker's compensation, and MSA terminology is preferred.
• Multi-lingual with working fluency in English and Spanish is a plus.

Experience Qualifications

• 0-2 years Customer Service experience in a business related to DME, healthcare, Medicare, insurance services, case management or worker's compensation. required
• 0-2 years DME experience managing documentation and facilitating orders with base knowledge of medical terminology and DME equipment. required

The estimated salary range for this position is $23.00USD to $25.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.