Intake Coordinator /Case Manager at Amethyst… · Greensboro

Summary

Amethyst Consulting & Treatment Solutions, PLLC is seeking a compassionate and detail-oriented Intake Coordinator /Case Manager to join our dedicated team. This role is central to the enrollment process, ensuring a smooth, efficient, and client-centered experience from referral to admission. The Intake Coordinator will support both clinical and administrative functions, collaborate closely with the Chief Operating Officer or designee, and help expand our network of referral sources while upholding regulatory standards.

What You’ll Do

• Process and review all incoming client referrals and coordinate timely follow-ups
• Schedule appointments and assist clients in completing intake documentation
• Track and report on referral source activity using internal systems
• Verify insurance eligibility and maintain logs of authorizations and expirations
• Communicate program services and pathways to new clients and stakeholders
• Collaborate with the Chief Operating Officer or designee on outreach, marketing, and contract development with insurance providers
• Support field staff with community-based information and care coordination during the treatment cycle
• Complete enrollment, treatment, and discharge paperwork, including research data collection
• Assist in maintaining compliance with local, state, and federal regulations
• Provide educational materials and case updates to referral sources
• Seek and suggest new marketing strategies and service opportunities
• Represent Amethyst positively within the provider and community landscape.

What We’re Looking For

• Bachelor’s degree preferred; equivalent experience considered
• Minimum 3 years of experience in intake/enrollment with Medicaid, Medicare, BCBS, Aetna, Tricare, or United
• Experience working with diverse and underserved populations
• Strong verbal and written communication skills
• Ability to work independently and collaboratively in a fast-paced environment
• Detail-oriented with excellent organizational and time management skills
• Working knowledge of healthcare operations and client management systems
• Bilingual in English and Spanish is a plus
• Clinical experience is an asset

What We Offer:

Amethyst provides a competitive benefits package that includes:

• Comprehensive medical, dental, and vision coverage
• Life insurance and disability insurance
• 401(k) plan
• Personal time off (PTO)
• Paid birthday
• Paid approved trainings and ongoing development
• Discretionary bonuses
• Travel and mileage reimbursement in line with our policies

You’ll be eligible for benefits after completing a 90-day introductory period.

Apply today and take the next step in a career where your care makes a difference!

Please submit your resume and a brief cover letter explaining why you’re interested in this role.