IT Support Center Intern at Amery Hospital & Clinic in Bloomington, MN

Summary: Amery Hospital & Clinic is a nonprofit, integrated health care organization, and they are seeking an IT Support Center Intern. This position is responsible for resolving technical issues and maintaining customer relationships while documenting incidents according to established processes. Responsibilities: - Answering calls and investigating and resolving software, hardware, and infrastructure problems for HealthPartners’ systems and services - Ensuring that all information pertaining to an incident or service request is documented according to Support Center processes - Maintaining excellent customer relationships Required Qualifications: - High School Diploma and a certificate from an Information Technology program or related experience - 1+ year customer service experience - Identify, analyze, and interpret computer problems, and communicate them to customers and technical staff - Effectively presents information and responses to questions from customers - Experience resolving practical problems with a variety of variables and processes - Ability to interpret a variety of instructions furnished in written, oral, or diagram formats - Provide excellent customer service - Good desktop tool usage including Outlook, Teams, Word, Excel, PowerPoint - Familiarity with a variety of computer hardware, software, and services - Good oral and written communication skills - Able to be available outside normal business hours, including weekends, and be on call (7 days x 24 hrs) Required Skills: Microsoft Outlook, Microsoft Teams, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Computer Hardware, Computer Software, Incident Documentation Benefits: Shift differential, Bonus, Sales incentive, Productivity pay, Can be work from home, on-site, or hybrid after training, HealthPartners colleague benefits including health, time off, retirement planning, and continuous learning opportunities