Sales Supervision Mgr-Central Supervision… at Ameriprise… · Charlotte

Sales Supervision Mgr-Central Supervision Unit Location: 08579 Minneapolis Headquarters 901 About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description Our team has key responsibilities to support our advisor service model and growth in a fun and flexible environment. The role of the Sales Supervision Manager will involve 2 supervisory functions: supervision of IRA Rollovers from employer sponsored retirement plans and reviews of home office and advisor-disclosed trading errors. You will review trades/transactions across all product types. You will confirm the nature and extent of the activity, evaluate for solutions as needed, and escalate situations that require further review and/or alternate solutions. You will provide advisors with feedback and coaching to drive compliant sales practices with these products. Success in this role will require a wide knowledge of products and systems used by advisors and staff and effective communication skills when requesting additional information and providing feedback, coaching, and direction. Key Responsibilities Provide Registered Principal supervision of IRA rollover activity and other business lines as needed, including advisor and client outreach, communicating supervisory results to advisors and field leaders, and serving as a subject matter expert to key business partners and CSU Sales Supervision Managers. Evaluate requests to change trading activity and determine the existence of a trading error, including the full extent of the error and potential changes needed. Communicate effectively to business partners (including advisors and field staff) for further action to resolve issues and escalate to appropriate parties depending on risk present in the situation. Deliver coaching, training, and education to advisors and field staff, including one-on-one guidance to support effective supervision, regulatory adherence, and consistent execution of supervisory expectations. Complete supervisory analysis using risk-based judgement, procedures, and job aids. This usually results in approval or rejection of new applications or determination of appropriateness of transactions or other business including communications with the public. Communicate with advisors, field registered principals and field leaders regarding results of supervisory activity. Involves working closely with advisors to develop an understanding of recommendations made to clients and to reasonably validate fiduciary and best interest standards are met. Support the team’s efforts to innovate and improve the effectiveness and efficiency of processes. Evolve day-to-day processes to streamline work and focus on issues that matter most. Keep updated on changes in the regulatory environment and competitive landscape including new regulations and product offerings. Represent the firm and functional processes in response to examinations, investigations, and other regulatory matters, which may include on-the-record engagements with regulators or providing testimony in arbitration matters. Participate in maintaining the overall health of the team, including establishing individual development goals and engagement in team activities Required Qualifications A bachelor’s degree and 2 years relevant work experience or 3 years relevant work experience. Relevant experience includes financial services, customer service, communications, education or other where you have built the skills needed to be successful in this role. Active Series 7 required Additional active licenses or the ability to obtain the following:  Series 24 and 63/65 or 66 - or the ability to obtain within 120 days of start date. Additional licenses or the ability to obtain may be required depending on function 9/10 or 4/53.  If multiple exams are required, they can be done consecutively, and an additional 90-day window will be added after successfully passing each exam. Problem solving and analytical skills; ability to effectively analyze complex issues. Ability to consistently exercise good judgment when making decisions on complex matters that don't have clear answers. Strong written and verbal communication skills including ability to deliver unfavorable messages. Ability to consistently influence positive behavior through coaching and education. Ability to document activity in a fact-based and comprehensive manner. Ability to work effectively and efficiently both individually and in a team environment. Ability to manage workload, across multiple tools and processes, including prioritization and monitoring of pending cases. Visa Sponsorship Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Base Pay Salary The estimated base salary for this role is $87,400- $120,200/ year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Legal Affairs Line of Business AWMBD Advice and Wealth Mgmt and Business Development Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you. Additional Locations: Las Vegas, Nevada, 47070 Charlotte - 300 South Tryon Street, Troy, Michigan