Customer Relations Specialist at AmeriLux… · Green Bay

The AmeriLux Family of Companies is seeking a dedicated Customer Relations Specialist to join our dynamic team.  This role is ideal for a detail-oriented, proactive communicator who thrives in a fast-paced logistics environment.

Key Responsibilities:

• Act as the primary point of contact for customers, providing timely and accurate responses to inquiries.
• Manage and resolve customer complaints in a professional and efficient manner.
• Coordinate with various stakeholders to ensure customer needs are met effectively.
• Maintain detailed records of customer interactions and transactions.
• Identify opportunities to improve customer experience and contribute to process enhancements.
• Assist in developing customer communication strategies and materials.
• Help maintain and navigate our transportation management system.