Lead Mover at American Packout in Austin, TX

Description

About Us

We are a rapidly expanding restoration and contents division specializing in packout, inventory, cleaning, and storage of customer belongings following water, fire, mold, or other property losses. Our team works with care, precision, and professionalism to help families and businesses recover their valued items. As our company grows, we are looking for reliable and detail-oriented technicians to join our packout operations.

Position Summary

The Packout Project Manager is responsible for managing and executing all residential and commercial packout and contents restoration services from start to finish. This role is hands-on and labor-intensive, requiring active participation in packing, moving, lifting, loading, and unloading customer contents while leading packout operations in the field.

This is not a supervisory-only role. The Packout Project Manager is expected to work in the field daily while managing projects, documentation, and business development responsibilities.

Key Responsibilities

Division Launch & Business Development

• Help launch and build the Packout & Contents Restoration division in the Newark market from the ground up
• Generate new business through marketing, networking, and relationship-building with adjusters, agents, contractors, and property managers
• Develop and manage a pipeline of leads and referral sources
• Represent the company professionally in the community and at industry events

Project Management & Operations

• Manage packout projects from initial loss through packback, ensuring quality, customer satisfaction, and profitability
• Perform on-site inspections and develop accurate scopes of work for contents packout and restoration
• Assist with or perform packouts and field work as needed, especially during early-stage growth
• Coordinate and schedule crews, cleaning operations, storage, and delivery logistics
• Ensure all contents are properly inventoried, photographed, labeled, and tracked
• Plan and coordinate pack-backs upon completion of mitigation or reconstruction

Financial & Administrative Control

• Maintain organized job files with complete documentation for insurance billing
• Track labor, materials, storage, and job costs to ensure projects meet profitability goals
• Order, stage, and manage materials and supplies for each project
• Prepare and support accurate invoicing to insurance carriers and clients

Quality & Process Development

• Establish, improve, and document systems, workflows, and processes as the division grows
• Maintain quality control standards and resolve customer concerns promptly
• Ensure all work is performed safely, efficiently, and in accordance with company standards

Communication & Client Relations

• Communicate professionally with homeowners, adjusters, and referral partners throughout each project
• Explain the packout and contents restoration process clearly and set appropriate expectations

Qualifications

• 3+ years of experience in packout, contents restoration, or related restoration project management
• Proven ability to manage packout projects from loss through packback
• Experience working directly with insurance adjusters and carriers preferred
• Strong organizational, documentation, and cost-tracking skills
• Comfortable performing physical field work, including lifting, carrying, loading, and unloading contents
• Valid driver’s license with clean driving record
• Strong communication, leadership, and customer service skills
• Ability to work in fast-paced, multi-project environments
• Entrepreneurial mindset and comfort helping build a new division

Physical Requirements

• Ability to lift, carry, push, and pull items of varying weights, often 50+ lbs.
• Ability to stand for long periods, bend, kneel, reach, and perform repetitive tasks.
• Ability to work in hot, cold, wet, or smoky environments depending on job conditions.
• Manual dexterity for wrapping, boxing, and handling delicate items.
• Ability to maintain focus and accuracy when documenting and labeling items.

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off & Paid Holidays
• Opportunities for overtime
• On-the-job training and certification opportunities
• Career growth within a fast-expanding company

Equal Employment Opportunity (EEO)

We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any protected characteristic under federal, state, or local law.

Americans with Disabilities Act (ADA)

This position involves physical labor, lifting, movement, and working in varied conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Salary Description

$21- $23