American Income Life→
Client Service Team Lead Remote Opportunity at American… · Remote
Job Description
Client Service Team Lead
Company: AO (American Income Division)
Work Arrangement: 100% Remote (U.S. Residents Only)
Client Service Team Lead – Remote Opportunity
100% Remote | Flexible Schedule | Leadership Development
Are you passionate about delivering exceptional customer service while developing your leadership skills?
AO is seeking motivated, service-oriented professionals to join our team as Client Service Team Leads. This fully remote opportunity allows you to work from home, enjoy a flexible schedule, and build a rewarding career through mentorship, professional development, and performance-based advancement.
If you're looking for more than just a job and want to grow into leadership while making a meaningful impact on working families, we'd love to meet you.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, we are committed to helping families protect their financial future while investing in the success of our team members through mentorship, leadership development, and long-term career opportunities.
Position Overview
As a Client Service Team Lead, you'll deliver exceptional client experiences while supporting the development of a collaborative, high-performing remote team.
This position combines customer service, relationship management, and leadership development in a flexible work-from-home environment.
Key Responsibilities
Client Service
Meet with clients through Zoom and phone appointments
Provide professional guidance regarding benefits and coverage options
Answer client questions and resolve concerns with a solutions-focused approach
Assist clients with enrollment, policy updates, and ongoing service needs
Build and maintain long-term client relationships
Leadership
Lead by example while delivering exceptional client experiences
Coach, support, and encourage team members
Foster a collaborative and positive remote work environment
Participate in leadership development and mentorship programs
Maintain accountability, professionalism, and high service standards
Utilize virtual tools to improve communication and team performance
What We Offer
🌎 100% Remote Work
Work from anywhere within the United States
No commuting
Modern virtual work environment
Flexible remote lifestyle
⏰ Flexible Scheduling
Create a schedule that fits your lifestyle
Balance personal and professional priorities
Performance-focused environment
📚 Leadership Mentorship
One-on-one coaching
Executive mentorship
Weekly leadership development
Ongoing professional training
📈 Career Growth
Performance-based advancement
Leadership development pathways
Promotion from within
Long-term career opportunities
💰 Weekly Pay & Incentives
Weekly performance-based compensation
Performance bonuses
Leadership recognition opportunities
Residual income opportunities
❤️ Benefits
Medical reimbursement program for qualifying representatives
Company-supported life insurance
Union-supported work environment
Leadership conferences and professional development events
Annual incentive trips for qualifying team members
Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
Outstanding customer service skills
Strong communication and interpersonal abilities
Leadership potential with a desire to coach and inspire others
Self-motivation and accountability
Positive, growth-oriented mindset
Strong organizational and time-management skills
Ability to work independently while collaborating remotely
Professionalism, integrity, and adaptability
Helpful Experience
Experience in any of the following areas is beneficial:
Customer Service
Team Leadership
Client Relations
Sales
Retail
Healthcare
Hospitality
Call Center Operations
Business Management
Leadership experience is beneficial but not required. We value coachability, work ethic, and a commitment to professional growth. Comprehensive training and mentorship are provided.
Requirements
Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Lead?
If you're ready to build a flexible remote career where your leadership makes a difference, your growth is supported, and your success is recognized, we'd love to hear from you.
Apply today and begin your leadership journey with AO.