Corporate Receptionist at American… · Englewood

RECEPTIONIST/Front Office Cashier

Department: Administrative

Shift: Various shifts from 6 am to 6 pm

Reports to: Store Manager

Pay rate: $19-20/Hr (DOE)

Receptionist Duties/Responsibilities:

Typical duties include but are not limited to:

• Greet and assist all visitors with a pleasant and professional demeanor
• Monitor and enforce security measures for who enters and exits the corporate offices
• Communicate with AFW employees about visitor arrivals and departures
• Answers all incoming calls to the reception phone line and directs them accordingly
• Address and manage emails sent to and from the receptionist distribution list
• Use company information and policy knowledge to assist best all who inquire
• Support consistency and accuracy of communication with employees and visitors
• Coordinate and schedule container arrivals to the AFW DCs
• Assist in mailing out donations to our various philanthropic partners and charities
• Assemble new hire orientation and sales training packet materials
• Receive and sort incoming mail and packages from UPS, USPS, FedEx, and other various vendors
• Receive and sort supplies upon arrival and distribute them accordingly
• Keep a clean and professional reception desk and area
• Act as a team player and be willing to help where needed

Front Office Cashier Duties/Responsibilities:

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership of enhancing the customer experience.
• Addresses customer complaints and resolves problems as needed.
• Partners with selling and sales support associates to provide superior customer service (i.e., assist customers, and answer phones).
• Leverages technology in order to facilitate the customer experience.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes (i.e., credit application process).
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Assists in resolving basic customer issues.
• Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
• Uses basic internet navigation to access and print information/reports.
• Basic reading, arithmetic, writing, and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets, and UPC labels.
• Requires recognizing, identifying, and using merchandise and necessary reports.

Supervision Given and Received:

This position has no supervisory responsibilities. This position is supervised directly by the store managers.

Required Skills/Abilities:

• Previous experience as a Receptionist or similar administrative and/or clerical role
• Hands-on experience with Microsoft Office, Outlook, and Webex applications
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to maintain a congenial calm communication style and the ability to diffuse and address issues that may arise
• Have strong independent follow-up skills
• Excellent organizational skills and the ability to demonstrate attention to detail, and accuracy
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Strategic planning, critical thinking, and problem-solving skills
• Ability to prioritize tasks and delegate them when appropriate
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a high-paced and at times stressful environment
• Continuously is able to remain pleasant and professional at all times

Personal Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Ability to provide professional, exceptional service to all via phone, email, and in-person communication.
• Analytical - Ability to analyze, collect and research data and read reports, with fierce attention to detail.
• Mathematical Skills -Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork – Contributes to building positive team spirit; supports everyone’s efforts to succeed and offers to help others.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Remains open to others & ideas and tries new things.
• Organizational Support – Follows policies and procedures; supports AFW’s goals and values.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; exhibits sound and accurate judgment; supports and explains reasoning for decisions; Includes appropriate people in the decision-making process; makes timely decisions.
• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem-solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines, and coordinate time-sensitive activities across personnel in multiple departments.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Safety and Security – Observes and leads safety and security procedures and initiatives.
• Attendance/Punctuality – Is consistently at work and on time.

Computer Skills:

Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), and advanced internet research skills. Ability to regularly use computers for ordering, communication, documentation, scheduling, and maintenance of organizational content on shared drives.

Certificates and Licenses:

Certifications and licenses related to business and communication are preferred.

Education and Experience:

Two-year college or university program degree preferred; High School diploma required; equivalent combination of education and experience accepted in lieu of degree.

Physical Demands:

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen and background check must be passed upon the job offer.

Company