Customer Experience Intern at American Fidelity in Oklahoma City, OK

Summary: American Fidelity is seeking a Customer Experience Intern to support customer research and insights. The role involves collecting and organizing customer feedback, assisting with journey mapping, and collaborating with various teams to enhance the overall customer experience. Responsibilities: - Support customer research and insights by helping collect, organize, and summarize customer feedback, surveys, and journey observations to identify experience pain points and improvement opportunities - Assist with journey mapping and experience documentation, including updating current-state artifacts, validating touchpoints, and ensuring customer needs are represented across projects - Collaborate with CX, UX, and partner teams on audits, reviews, and small initiatives—such as portal or app evaluations—to help improve consistency and overall customer experience quality Required Qualifications: - Must be a Sophomore or above - Wants to learn more about working in a corporation - Is Customer focused – enjoys engaging with people through phone and email - Possesses excellent communication skills, both oral and written - Is flexible to adapt to achieve team goals - Has the technical skills required for navigating multiple systems and learning new technology Required Skills: Customer Research, Customer Feedback Analysis, Survey Data Collection, Journey Mapping, Customer Experience Quality Evaluation, Experience Documentation