Senior Manager - Digital Product Ops at American… · Phoenix

Senior Manager - Digital Product Ops

Location: Phoenix, AZ, United States

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.

The Global Loyalty & Benefits organization is looking for a talented Senior Manager– Digital Product Operations to help drive the transformation of our Risk & Control framework. You'll be working in a small team utilizing the Risk & Control Self-Assessment (RCSA) framework recently implemented at Amex. You will partner with internal product and engineering teams to identify and assess the inherent risks in the platform and design, implement, and document the appropriate controls to mitigate those risks. You will act as a liaison between the Control Management organization, Operational Risk Management, and the internal teams across our large and complex organization. A key part of this role will be to build and foster a culture of ownership and accountability in close partnership with product and engineering teams.

The Global Loyalty & Benefits Platform is part of the larger Enterprise Platforms Technology unit where product and engineering resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities. The Global Loyalty & Benefits Platform serves a broad set of products and solutions across the enterprise that require close collaboration with colleagues who develop new card products, digital channels, marketing operations, membership rewards, co-brand programs, card benefits, analytics, operations excellence and servicing. The focus of the Loyalty Risk & Control team is the build out of the proper platform controls, demonstrated ownership and accountability for those controls, and successful testing and auditing of the controls governing Global Loyalty & Benefits work across the Offers, Benefits, and Rewards customer-facing journeys.

• Ability to provide insights and recommendations to Control Owners for the purpose of optimizing the platform controls.
• Deep engagement and consultation with various risk leads, tech leads, products owners, and control management teams to understand current and future needs.
• Collaborate with other team members to define business requirements to meet the end users’ needs through one-on-one, small and large-group interviews about technology and system concepts.
• Communicate and build consensus across multiple teams in creating solutions.
• Full participation in and support of Risk Assessment Units, Control creation, and Operational Risk Reviews.
• Actively manage the portfolio of controls by ensuring it is reviewed continuously, represents the best strategy to mitigate inherent risks, and drives ownership and accountability.
• Ensure that Control Testing is completed on a timely basis and any failures or findings are tracked through the Issue Management Policy.
• Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.

• 5 years of experience working on/with risk and control frameworks (PRSA, RCSA)
• Basic technical understanding of Loyalty applications
• Ability to establish and maintain effective working relationships with all levels within the organization, including external partners.
• Familiarity with Agile and scrum software development methodologies
• Excellent communication and collaboration skills to consult with various stakeholders and define optimal requirements.
• Problem solving, project management and analytical skills; ability to prioritize and complete tasks.
• High degree of personal organization
• Shows individual initiative, proactiveness and personal accountability.
• Bachelor’s Degree required (or comparable experience) in Business or Computer Science disciplines (preferred)
• Familiarity with Jira, Rally, Confluence, Archer, ServiceNow preferred.
• Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.