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Senior Associate-Digital Product Management at American… · New York

ExperiencedHybridFull-timeNew York, NY$89k–$150k/yr

Skills

jirarallylpmadobe

Job Description

We’re looking for a Senior Associate - Product Management to support Mobile Search and Chat front-end experiences in the American Express mobile app, while contributing to the broader Agentic AI strategy. This is a high-impact role as we continue to improve customer experience, drive digital containment, and evolve how customers interact with intelligent, proactive, and conversational capabilities.

Responsibilities

How will you make an impact in this role?

Partner with Strategic Delivery on roadmap definition and prioritization
Partner closely with Technology and AET engineering teams to accelerate delivery
Support execution of mobile search and chat front-end experiences
Contribute to the definition and execution of the Agentic AI strategy, ensuring alignment between AI capabilities and customer-facing experiences
Translate Agentic AI capabilities into clear, executable product requirements surfaced through mobile search and chat
Develop strong cross-organizational partnerships
Partner with Innovation and AI teams to support responsible experimentation of Agentic AI use cases aligned to customer search intent and enterprise standard
Demonstrate an innovative mindset with an understanding of mobile platforms and AI-enabled experiences
Drive a product ownership mindset, including delivery, support, and ongoing iteration
Translate organizational priorities into clear, executable product features
Understands and apply new trends and competitive best practices into product roadmap and requirements.

Qualifications

Bachelor’s Degree in related field required
3+ years of experience in Product Management/Development – mobile app experience recommended
Knowledge of Generative AI technology and capabilities
Proven track record with consumer-facing product(s) and a core product vision
Experience with rapid and iterative software development methodologies
A solid understanding of application architecture (e.g. web, native app, PWA, etc)
Knowledge of reporting/analytical applications, i.e. Adobe
Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
Impeccable communication skills, both on and offline
Strong interest in Agentic AI and the future of intelligent, autonomous customer experiences.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Company

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.