American Express→

Senior Associate - Digital Product Development at American… · Sunrise

ExperiencedHybridFull-timeSunrise, FL$89k–$150k/yr

Skills

jiraconfluencemural

Job Description

As part of the Banking Center of Excellence, the Banking Communications Digital Product team is responsible for delivering scalable, compliant, and customer-centric communications across American Express Banking products. This role operates at the center of product, technology, and operations, ensuring that customer servicing communications are effectively designed, built, tested, and delivered across digital and servicing channels.

The Senior Analyst will play a critical role in translating business needs into executable work, orchestrating delivery across teams, and ensuring high-quality, timely execution of communications and digital product capabilities.

Responsibilities

Own and manage the end-to-end delivery of customer communications across digital and servicing channels, from intake through release
Translate business requirements into clear, actionable user stories and structured backlog items
Drive refinement sessions, ensuring work is well-defined, prioritized, and ready for development
Partner with Product Managers, Technology, and Operations to align on requirements, sequencing, and delivery timelines
Maintain and manage Jira as the source of truth, ensuring accuracy, clarity, and transparency of work in progress
Provide clear visibility into pipeline status (solution, build, test, release), highlighting risks, dependencies, and blockers
Coordinate across multiple teams to ensure work is properly sequenced and delivered across sprint cycles
Proactively identify and resolve delivery risks, gaps, and inefficiencies
Support the design and evolution of scalable communication frameworks and reusable components
Contribute to continuous improvement of processes, tools, and operating model to drive efficiency and quality
Participate in agile ceremonies and help drive high-performance execution across the team

Qualifications

Minimum Qualifications

Experience in digital product development, product operations, or delivery-focused roles
Strong experience working in Agile environments, including backlog management and sprint execution
Demonstrated ability to translate ambiguous requirements into structured, actionable work
Proven ability to manage and prioritize multiple workstreams simultaneously
Strong problem-solving skills with the ability to identify issues and drive resolution
Excellent communication skills with the ability to coordinate and influence cross-functional teams
High attention to detail and strong organizational skills
Ability to operate in a fast-paced, complex environment with shifting priorities
Proactive, ownership mindset with a bias toward action

Preferred Qualifications

2+ years of experience in digital banking, financial services, or regulated environments
Experience working with customer communications platforms or messaging systems
Familiarity with tools such as Jira, Confluence, Mural, and collaboration platforms
Experience working across Product, Technology, and Operations teams
Ability to balance speed and quality in a compliance-driven environment
Bachelor’s degree or equivalent work experience

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Company

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.