Manager, Regulatory Change Management at American… · CDMX

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

Global Strategy and Operations (GSOP) is looking for a Manager - Regulatory Change Management (RCM) focused on ensuring program governance and compliance oversight is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Responsibilities

The Manager RCM will:

Execute on the RCM Program Governance and Oversight framework, offering support and risk advice to front-line business teams regarding execution plans for changes linked to new or updated laws and regulatory mandates that affect the GMNS business.

Provide oversight on complex, multi-market RCM efforts including consolidating views of workstream deliverables, highlighting status & risks to senior leadership and ongoing oversight around management / mitigation of RCM risks.

Drive the ongoing enhancement of the GMNS RCM program governance framework to optimize oversight processes, tools, templates, risk assessments and training for front-line business teams, thereby strengthening risk management and supporting effective decision-making within the business unit.

Provide quality assurance activities in the creation and review of standard operating procedures (SOPs) and controls related to regulatory change efforts, ensuring that operational documents are complete and accurate.

Track RCM applicable metrics, KRI limits and risk appetite for GMNS to ensure operational and regulatory risks are managed within agreed thresholds and leverage these metrics to help detect concerning rises in emerging problems, then escalate and flag concerns accordingly in risk committees/forums.

Present details of specific regulatory initiatives and risks at appropriate control forums for GMNS, interfacing with org-wide governance processes and committees (e.g., BU Risk Management Committees/Risk Forums) and share insights and lessons learned across appropriate forums.

Qualifications

Required Qualifications:

• Experience in operational risk management. Understanding of critical operational risk management lifecycle activities.
• Strong project management, communication, presentation and interpersonal skills.
• Experience in program governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Experience in providing governance, oversight and quality assurance for operational or risk management processes.
• Proficient analytical and problem-solving skills, with an ability to analyse data, identify trends, and assess/evaluate risk scenarios effectively.

Preferred Qualifications:

• Experience in at least one of the following:
• Translating operational risk strategy and appetite into execution guidelines.
• Oversee the implementation of the operational risk governance frameworks.
• Communicating and ensuring understanding and adherence to operational risk procedures and standards.
• Experience in financial services industry, with a particular focus on regulatory adherence.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.