Manager, HR Chief of Staff at American Express in New York, NY

The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, labor relations, colleague servicing, and more. CEG’s vision is to provide the best colleague experience every day to fuel growth, and they are committed to ensuring all of Team Amex has the resources and support they need to be and deliver their best.

Chief of Staff to VP, Senior Colleague Strategic Partner (HR Business Partner), Enterprise Technology Services

We’re looking for a Chief of Staff to join us in supporting the VP, Senior Colleague Strategic Partner (CSP) for Enterprise Technology Services (ETS), powering the company’s growth and innovation with trust and efficiency and drive competitive differentiation with speed. ETS supports the delivery and operations of technology, digital, and data capabilities, platforms, and services globally.

Responsibilities

What You’ll Do

As Chief of Staff, you’ll be the strategic right hand to the VP, driving projects and processes that keep our CSP team operating at its best. You’ll:

• Shape big-picture impact by coordinating initiatives that directly influence how our colleagues and leaders deliver for customers.
• Streamline and optimize key operations, ensuring the team stays focused, aligned, and effective.
• Act as a trusted partner to senior leaders, bringing structure, insights, and momentum to the work that matters most.
• Own execution of high-stakes processes such as performance management, talent reviews, year-end evaluations, and engagement analyses, ensuring flawless delivery and impact.
• Set the rhythm for success by creating timelines, templates, and guidance that empower Chief of Staff peers across the business to seamlessly support their leaders.

In this role, you’ll be at the center of high-impact initiatives, ensuring our colleagues and leaders have the support they need to thrive. Specifically, you will:

• Act as the go-to connector for the CSP team, driving key CEG processes, initiatives, and projects from start to finish.
• Partner with Centers of Excellence (COEs) to deliver end-to-end execution of critical HR programs, including talent assessment, succession planning, performance management, compensation, colleague scorecards, and annual surveys.
• Turn insights into action by analyzing human capital data, identifying trends, and presenting compelling reports to senior leaders including the Senior CSP and Business Unit President.
• Be the bridge between the Business Unit Executive Office and CSP team, ensuring alignment, compliance, and the consistent use of best practices across the enterprise.

Qualifications

• Experience as a Chief of Staff preferred
• HR/CEG or consulting experience preferred
• Superior time management and organizational skills including the ability to prioritize and multi-task and handle time-sensitive deadlines in a complex, matrixed, and fast-paced environment
• Excellent communicator and influencer with ability to build and leverage relationships to collaboratively drive results in support of business objectives
• Confidence and maturity to partner with colleagues and business stakeholders at all levels of seniority, including Executive Committee (C-Suite) members.
• Sharp attention to detail and the desire to deliver premium quality work product with minimal supervision and revisions.
• Strong Excel and PowerPoint skills, including generating workforce insights and recommendations that inform leadership decisions
• Willingness to take initiative and work within ambiguous situations with a high degree of adaptability and the ability to learn quickly and work with minimal direction
• Excitement and curiosity about Technology, Product Management, Data, and/or AI
• Experience project managing large processes, such as performance management, talent assessment and year-end compensation processes

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared valuesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.