Assoc-Digital Product Ops at American… · Mexico…

PPE connectivity analysts are responsible for leading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express Network. The successful candidates will be responsible for building relationships with internal and external customers, managing connectivity projects (this included supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance), and representing PPE in a professional manner to all customers (internal and external).

Minimum Qualifications

• Ability to build effective relationships with stakeholders and collaborate with various business units.
• Knowledge of connectivity (IPs, iVPN, MPLS/Ethernet).
• Possess excellent customer service skills.
• Effective communication skills (both verbal and written).
• Exceptional project management skills, including the ability to successfully manage 20-30 projects simultaneously.
• Excellent problem-solving skills.
• Ability to translate technical details to non-technical business partners.
• Strong attention to detail.
• Ability to effectively manage escalations.
• Ability to effectively prioritize and manage the completion of tasks.
• Strong will to win and able to work as part of a team.
• Strong work ethic with a fun and positive attitude.
• Must be fluent in English and Spanish 

Preferred Qualifications

• Knowledge of the payments industry and emerging technology preferred.
• Familiarity with authorization, financial, and non-financial message file formats desired.
• Familiarity with the American Express payment platforms and processes a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.