Servicing Specialist - No Weekends at American… · Spartanbu…

At American Credit Acceptance, our mission is to help emerging credit consumers obtain affordable, reliable transportation. For many of our customers, their vehicle isn’t optional — it’s how they get to work, care for family, and move forward.

When customers fall behind, that’s where you come in.

As a Servicing Specialist, you’ll serve as a key point of connection between our company and our customers. You’ll have real conversations about finances, negotiate solutions, and help customers take the right next step — all while protecting the performance of the portfolio you manage.

This is not a script-reading role. It’s a performance-driven position that requires resilience, sound judgment, and the ability to balance empathy with accountability.

We hire at three levels (I–III) based on experience. Candidates with prior collections experience are strongly encouraged to apply. We also welcome professionals from customer service, sales, or other roles that required handling objections, meeting goals, and navigating difficult conversations.
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What You’ll Do
• Manage a portfolio of delinquent accounts ranging from early to high-risk (31+ days past due)
• Initiate and receive calls (manual and auto-dialer) to resolve outstanding balances
• Negotiate payment arrangements and establish clear next steps
• Assess customer situations and make informed decisions within policy guidelines
• Utilize skip-tracing tools to locate updated customer information
• Document account activity accurately and thoroughly
• Handle escalated calls professionally
• Work toward monthly performance goals while maintaining a respectful customer experience

This role is fast-paced and metrics-driven. Success requires consistency, accountability, and the ability to stay focused and solution-oriented throughout the day.
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What Makes You a Strong Fit
• You are comfortable asking for payment and discussing financial obligations
• You can stay calm and professional during challenging conversations
• You balance empathy with firmness
• You are motivated by goals and performance incentives
• You are coachable and continuously looking to improve
• You bring sound judgment and attention to detail
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Qualifications
Required
• High School Diploma or GED
• Strong communication skills (verbal and written)
• Ability to navigate multiple computer systems
• Stable work history
Preferred
• 1–3+ years of collections experience
• OR experience in customer service, sales, or another role requiring negotiation and goal achievement
• Experience using an auto-dialer system
• Demonstrated history of meeting or exceeding performance goals
• College coursework or degree
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