Information Technology Intern at American… · Washington

Summary: The American Clean Power Association (ACP) is the leading voice of today’s multi-tech clean energy industry, representing various clean energy sectors. They are seeking a motivated and detail-oriented student to join as an IT Intern, providing support for helpdesk operations and IT infrastructure while gaining hands-on experience in a mission-driven organization. Responsibilities: - Support helpdesk operations by responding to user inquiries via phone, email, and in-person ticketing systems - Assist with troubleshooting and resolving basic hardware, software, and network issues - Document issues, solutions, and procedures, and escalate more complex matters to senior IT staff as appropriate - Support IT infrastructure tasks, including user account setup, access management, and equipment deployment - Assist with updating and maintaining IT equipment, systems, and software - Participate in team meetings and collaborate with colleagues on day-to-day IT support and ongoing initiatives - Support additional IT projects and tasks as needed to meet team priorities Required Qualifications: - Current undergraduate or graduate student, or recent graduate, pursuing coursework in computer science, information technology, or a related field - Strong interest in information technology and learning how IT supports organizational operations - Strong communication and problem-solving skills - Ability to manage time effectively and work both independently and collaboratively - Attention to detail and strong organizational skills Preferred Qualifications: - Enrollment in an IT training program or completion of relevant coursework - CompTIA A+, Network+, Security+, or similar certifications - Familiarity with Microsoft Windows (10/11) and Office 365 applications - Prior experience providing technical support in an academic, volunteer, or internship setting Required Skills: Information Technology, Technical Support Important Skills: CompTIA A+, Network+, Security+, Microsoft Windows, Office 365 Nice-to-Have Skills: Communication Skills, Problem-Solving Skills, Organizational Skills, Time Management