Community Assistant - Plaza on University at American… · University

The Community Assistant assists property management in selling and leasing the property to prospective residents and parents and helps to offer current residents and parents with a dynamic and enhanced living experience through excellent customer service and dedication to American Campus Basic Operating Standards and Systems (BOSS). A degree or certificate program must be in progress from an accredited college or university while in this position.

Critical Duties:

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and completing any required prospect follow-up in a timely and accurate manner.
• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Work a structured administrative shift in the office each week as determined by your supervisor which may include evenings, weekdays, weekends, and/or holidays.
• Work assigned “Community Assistant On-Call” shifts, which may include, weekdays, weekends, and/or holidays. These shifts may take place at any point during the day, evening, and/or overnight and are a required part of the Community Assistant position.
• Participate fully in the Turn, Move-In, and Move-Out processes.

Essential Duties: (other duties may be assigned)

Leasing and Marketing:

• Give leasing tours, answer leasing phone calls and process online inquiries.
• Fully and accurately complete a guest card for each prospective resident contact, whether by phone or in person.
• Enter prospective resident information into the Salesforce leasing management system in a timely and accurate manner.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives and other community events. Assist with the implementation of renewal marketing campaign elements, including renewal events. Enthusiastically assists with the implementation of off-site marketing efforts on campus, in the community, and at special events.
• Plan and execute social media strategies, creating, and publishing content to a variety of platforms, and interacting with the resident communities and/or identified target audiences.
• Projects a favorable image of the community to achieve property objectives, public recognition, and a positive reputation within the local community.

Basic Operating Standards and Systems (Clean):

• Comes to work in appropriate attire as outlined by ACC standards.
• At all times, assists in keeping the community clean by surveying common areas regularly for cleanliness, appearance, and working order.
• At all times, immediately reports any life safety hazard or maintenance concern encountered on the property.

Basic Operating Standards and Systems (Community):

• Become acquainted with residents living at the property while serving as a resource for both residents and parents concerning the property, the local University and/or College, and greater community.
• Enthusiastically participate in and promote ACC programming and initiatives.
• Respond to and document behaviors of residents that violate the law or the ACC lease agreement.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources.
• Encourage the respect and appreciation of individual differences.
• Mediate conflict and help residents to create a respectful living community.

Basic Operating Standards and Systems (Customer Service):

• Exhibit a welcoming and professional attitude at all times when interacting with prospective residents and parents, and current residents and parents.
• Appropriately act as a resource for all customers when confronted with a customer service concern.
• Be familiar with the general maintenance policies and procedures and be available to assist in after hours maintenance emergencies.

Be A Team Player:

• Place a high priority on availability for CA scheduling when considering other extracurricular opportunities. Attend, and constructively contribute to, all weekly staff meetings and any special/emergency meetings. Participate in all staff training and orientation which may include evenings, weekdays, and/or weekends. Participate in recruitment, selection, and training of all new staff members as requested by the Manager which may include evenings, weekdays, and/or weekends. Maintain a professional attitude and manner in your work relationships.
• Model and encourage a positive attitude among staff.

Perform Administrative Tasks:

• Complete room/apartment inventories, key checks and common area inventories as assigned. Complete and submit required reports. Distribute materials and messages from or approved by the Manager in a timely manner and/or by the assigned completion date. Facilitate the administration of the Community Service Survey.
• Accurately conduct student census as needed.

Turn

• Available to work as scheduled/needed during Turn, Move-In, and Move-Out. This schedule may consist of multiple days in a row and/or extended hours.
• Participate fully in the preparation and administration of Turn, Move-In, and Move-Out.
• Participate in the make-ready of units to include, but not limited to, removing trash, assisting in identifying/documenting damages, assisting as directed in cleaning, painting, assembling/moving furniture, small repairs such as lightbulb replacement, caulking, etc.
• Participate in the maintenance of the grounds, clubhouse, office, and other common areas such as hallways/breezeways, elevators, etc. This may include, but is not limited to, picking up trash, assisting as directed in cleaning, painting, basic landscaping, etc.
• As directed/assigned, escort vendors throughout the community the necessary location and stay with them until the project is finished or otherwise directed.

American Campus Communities Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership, and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Education & Expectations

Education/Experience:

• Graduate, Bachelor's, or Associates degree or diploma in progress from an accredited college or university.

Scheduling:

• Available to work regularly assigned office and on-call shifts - weekdays and weekends based on academic schedule availability.
• Periodically work events that may occur in the evenings and/or on weekends.