Assistant Branch Manager | Big Sky at American Bank in Big Sky, MT

Join the American Bank team! We are a small, privately-owned Montana community bank that delivers high-quality experiences tailored to each individual and business. We empower our employees to work in the best interest of customers, give back to their communities, and maintain a healthy work-life balance. We also like to have fun!

Please Consider Applying Through This Link: https://americanbankmontana.bamboohr.com/jobs/

Reports To: Branch Manager

Position Status: Full-Time, Exempt

Job Summary: The Assistant Branch Manager will assist the Branch Manager in providing leadership to the bank through efficient daily operations in all areas of banking service.

Benefits:

• Comprehensive Health Insurance (Medical, Dental, Vision)
• Company-Sponsored and Voluntary supplemental insurance options (Life, Disability, Accident, & more)
• 401k (5% match!)
• Paid Time Off + 11 Paid Banking Holidays + Paid Volunteer Time Off
• Paid On-the-Job Training!
• Continuing education and development opportunities.
• Work alongside coworkers who are dedicated to building strong relationships and investing in the neighborhoods we proudly serve.
• Discounted banking products, and numerous other employee perks!

Key Responsibilities:

• Represent American Bank in a courteous, professional manner while providing prompt, high-quality customer service.
• Assist the Branch Manager in overseeing daily branch operations, including customer service, internal sales, and operational efficiency.
• Coordinate and support branch staff activities, including scheduling and ensuring proper opening and closing procedures.
• Maintain a working knowledge of all bank products and services to effectively serve customers and support staff development.
• Open and service deposit accounts including checking, savings, certificates of deposit, and individual retirement accounts.
• Process and manage consumer lending products including Liberty Lines, HELOCs, overdraft protection, and other secured or unsecured consumer loans, including underwriting, renewals, and servicing.
• Identify customer needs and cross-sell appropriate bank products and services; support referrals for credit cards and merchant services.
• Develop and maintain customer relationships to support deposit and loan growth and achieve established sales and service goals.
• Monitor and review overdrawn accounts and contact customers regarding account resolution.
• Resolve customer concerns by researching issues and following through to resolution,
• Perform account maintenance and other servicing requests.
• Ensure adherence to internal controls, branch procedures, and bank policies.
• Train and support Universal Bankers on bank products and digital banking services.
• Collaborate with Operations and Lending staff to ensure a positive customer experience.
• Participate in community outreach and business development efforts.
• Upholds day-to-day oversight and responsibility for ensuring compliance with regulatory laws as they relate to functions within their departments.
• Satisfactorily complete all required compliance bank training.

Skills:

• Strong attention to detail, organizational, and leadership abilities.
• Strong communication and interpersonal skills including coaching and mentoring abilities.
• Ability to exercise sound judgement to make thoughtful, informed decisions in a fast-paced, highly regulated environment.
• Proficiency in banking software and Microsoft Office Suite.
• Ability to efficiently manage time across multiple priorities and work independently.
• Knowledge of banking regulations and compliance standards.

Education and Experience:

• Required:
  • High school diploma of GED
  • 2-5 years of relevant experience in banking, retail, or financial services in a supervisory role.
• Preferred:
  • Associate's or Bachelor's degree in: Finance, Business Administration, Accounting, Management, or a related field
  • Prior role as a Teller Supervisor, Lead Teller, Customer Service Supervisor, or Banker.
  • Familiarity with regulatory compliance.
  • Handling audits, scheduling, and branch operations.
  • Hold a Montana Notary Public or obtain within 6 months of employment.

Work Environment:

• Primarily office-based in a clean atmosphere with normal noise levels.
• Standard business hours of 8:00 am – 5:00 pm Monday through Friday with occasional extended hours for projects or audits.
• Exposed to a potentially hazardous condition – robbery. Receives detailed instructions and procedures to be followed to minimize the risk.

Essential Functions:

• Ability to see, hear, speak, and use hands to operate standard office equipment including computers, telephones, calculator, photocopies, and postage machines.
• Ability to read, write, perform basic mathematical calculations, analyze information, and solve problems.
• Ability to stand for extended periods while assisting customers, as well as sit, walk, and move throughout the branch as needed.
• Ability to lift and carry up to 30 pounds at waist height and 20 pounds at shoulder height.

Travel Requirements:

• Primary work assignment will be in the Big Sky branch; employees should agree to go to any other location requested by management, with the understanding that such temporary re-assignment will require the use of your personal vehicle. If requested to spend the entire day at a non-primary location, American Bank will pay for time spent traveling which is inclusive from the time an employee leaves home to the time returned to home. In addition, any time that one uses their personal vehicle, in such travel, American Bank will reimburse mileage at the current designated IRS mileage reimbursement rate.

Pay Grade: 12

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.