Job Description

Customer Service Representative

Build the future with us

Are you driven by delivering exceptional customer service and eager to contribute to a company that helps its clients feel confident and secure about their future? As a Customer Service Representative, you will play a key role in processing product cancellations, supporting dealerships and customers, and ensuring accurate and timely service delivery.

This position is a great opportunity to showcase your customer service, analytical, and organizational skills while fully realizing your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Customer Service Representative, you’ll be at the core of our mission. Here are the main responsibilities:

• Process cancellations for all products with accuracy and efficiency
• Review cancellation requests for missing information, pending claims, and policy status
• Assist with printing and mailing checks to the appropriate recipients
• Respond to lender requests and maintain the Ford website
• Manage and maintain work email to ensure timely communication
• Answer high‑volume inbound calls from dealerships and customers regarding cancellations and service issues
• Resolve customer concerns in a timely, professional, and customer‑focused manner
• Support additional tasks as requested by the supervisor

What could accelerate your success in this role

We’re looking for someone who:

• Is known for their strong attention to detail
• Stands out for their customer service excellence
• Demonstrates strong analytical and problem‑solving abilities
• Is recognized for their organizational skills and ability to prioritize
• Has 2+ years of customer service experience, preferably in insurance, financial services, automotive, or related fields
• (If applicable) Meets the Charter of the French Language requirement: Beginner, intermediate, or advanced English proficiency, as the role involves communicating with customers, lenders, and dealerships on a daily basis

Additional capabilities that support success:

• Strong computer and MS Office skills, with the ability to learn new systems quickly
• Knowledge of Great Plains is a plus
• Ability to perform under pressure and manage multiple tasks
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• A positive, learning‑oriented attitude
• Ability to adapt well to procedural and organizational changes

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
• Competitive benefits: Flexible Health, Dental, and Vision insurance, 401(k) + company match, PTO plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more

Apply now and get ahead of your career, where your talent really belongs!

Still unsure about applying?

At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you.

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

iA American Warranty, L.P.

Posting End Date

2026-06-30

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.