Donation Center Attendant - Helena at America's… · Helena

Position Title: Fixed Donation Center Attendant (FDC) Reports To: Manager, Field Operations Department: Donations FLSA Status: Nonexempt

Position Purpose and Objectives

The Fixed Donation Center (FDC) plays a vital role in supporting the organization’s mission by providing exceptional service to donors while ensuring the safe, efficient, and organized operation of the FDC attendant. This position is responsible for receiving, sorting, handling, and preparing donated goods for processing and recycling while maintaining a clean, safe, and welcoming environment for donors, team members, and community partners. The FDC Attendant serves as a frontline ambassador of the organization by creating positive donor experiences, communicating the impact of donations on the community and environment, and contributing to operational excellence through teamwork, safety, and productivity. The position requires the ability to work both indoors and outdoors in varying weather conditions while performing physical tasks in a fast-paced environment.

Roles and Responsibilities

Receive and process donated clothing, shoes, household goods, and other items through the drive-thru operation at the Fixed Donation Center (FDC). Provide excellent customer service by professionally greeting and assisting donors while promoting the organization’s mission and community impact. Collaborate with truck drivers, supervisors, and team members to organize, sort, transport, and prepare donated goods for processing and recycling. Maintain a clean, safe, and organized work environment in accordance with company operational, safety, and housekeeping standards. Safely load and unload donor vehicles, carts, containers, and box trucks while following established safety procedures. Inspect, sort, and categorize donated items according to operational guidelines and quality standards. Prepare and organize materials and products for recycling, distribution, or further processing. Operate effectively in both indoor and outdoor work environments, including exposure to varying temperatures and weather conditions. Move, transport, and handle carts, bins, and donated goods throughout the workday. Adhere to all company policies, procedures, and safety guidelines. Perform additional duties and responsibilities as assigned by management.

Skills and Qualifications

Must be at least 18 years of age. Demonstrated strong work ethic, reliability, and dependability. Ability to understand, follow, and apply company policies, procedures, and safety standards. Strong organizational, time management, and prioritization skills in a fast-paced work environment. Effective interpersonal and communication skills with the ability to interact professionally with donors, team members, and management. Ability to accurately maintain records and communicate operational updates and concerns to management. Demonstrated ability to manage multiple tasks and responsibilities simultaneously while maintaining attention to detail. Commitment to supporting the organization’s mission, values, and community impact initiatives. Ability to work independently and collaboratively as part of a team. Ability to perform physical job duties in indoor and outdoor environments, including varying weather conditions. Successful completion of a background check.

Competencies  

Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%   

Physical Demands:

Frequently - Carrying up to 50 lbs., pushing and pulling up to 25 lbs., lifting up to 50 lbs., climbing up to 14-foot height, balancing, stooping, kneeling, crouching, handling and smelling. Frequently - Walking on tile/concrete, bending, feeling, and reaching waist/overhead level. Continuously - Standing on tile/concrete, talking, seeing, and hearing.

Other:

Mostly regular and weekend hours, occasionally working evenings and holiday hours as needed. Working environment includes inside of building with semi- controlled temperatures and outside conditions with varying weather and temperatures.